Spa Supervisor

Fairmont Jaipur

Location: IN - Jaipur

18/11/16 17:30
Employer
Job Details
Spa Supervisor

Hotel Overview:

FRHI, a leader in the global hotel industry, Fairmont Hotels & Resorts offers guests an extraordinary collection of iconic luxury properties, including New York’s The Plaza, Shanghai’s Fairmont Peace Hotel and London’s The Savoy. We are proud to extend this tradition of hospitality to our first destination in India, the exquisite Fairmont Jaipur opened on 9th August 2012.

As the stunning capital of the Indian state of Rajasthan, Jaipur—known as the ‘Pink City’—beckons with a host of wonderful attractions, from breathtaking architecture to lush greenery to bustling avenues. Embracing this rich and colourful setting is Fairmont Jaipur, a modern landmark built in the tradition of the region’s grand Mughal palaces. Amid pristine gardens and elegant water features, the hotel offers 199 spacious, beautifully appointed guest rooms—featuring traditional decor, large bathrooms and the utmost in luxurious details. Adding to the conveniences the hotel also includes a selection of exclusive restaurants- Zoya for international cuisine, the Tea lounge Anjum, that brings a new dimension of service in the fine art of tea tasting, library bar Aza and the Cigar Diwan, (60,000 square feet) of conference space, the largest in the region. With Fairmont Jaipur, we are excited to introduce a new audience to the understated elegance, hallmark service and unforgettable experiences that have long captivated our discerning guests, the world over.

Summary of Responsibilities:

Reporting to the Spa Manager Position Title, responsibilities and essential job functions include but are not limited to the following:

* Adherence to all standards and treatment protocols.

* Daily room checks, Uniform check and treatment quality

* Manage, train, and motivate all spa and salon provider.

* Promote all hotel and spa packages and promotions.

* Identify any new business and marketing opportunities.

* Administration and implementation of staff training in all aspects of the spa’s operations, i.e. business telephone usage, guest relations, retail sales, spa services (massage, body scrubs, facials, etc.).

* Establishment of ongoing administrative controls.

* Adhere to Spa Policy & Standard Operating Procedures and treatment Protocol Manuals.

* Follow, and ensure that Colleagues follow all safety procedures and practices, lead by example.

* Monitor scheduling of all services and special programming.

* Ensure spa departments maintain a positive relationship internally and with all departments in the hotel.

* Performance management discussions as required.

* Review facility's staffing plans.

* Ensure the facility is in peak condition at all times (operations and cleanliness)

* Ensure Guest/member satisfaction at all times by ensuring that safety and service is always the spa's first priority

* Consistently offers professional, engaging and friendly service

Qualifications:

* Previous experience is an asset

* Diploma or degree from renowned spa institute

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

Visa Requirements: Candidate should be eligible to work in India.