A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values
Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.
PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.
REGULAR Part Time Position.
Must be available: (Thurs 1:30pm-7:30pm; Fri 1:30pm-7:30pm; Sat 1:30pm-7:30pm; Sun 12:30pm-6:30pm)Schedules may vary.
- Provide guidance to clients on the procedures at the spa.
- Answer telephone calls and provide accurate information to clients.
- Introduce products to clients and educate them on their uses and benefits.
- Keep clients updated on currently available promotions and discounts in services offered in the Spa.
- Process payments from clients for services ordered from the spa.
- Ensure that the front desk is clean and organized.
- Schedule spa services with clients.
- Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments.
- Excellent phone etiquette.
- Possess strong knowledge of how computers work.
- Excellent multitasking skills to successfully handle several assignments together.
- Possess strong organizational skills required for achieving efficiency on the job.
- Excellent communication skills with clients to promote the spa's products and services to them.
- At least one year of Customer Service experience. Experience in Sales and/or Spa experience preferred.
- Cash handling experience preferred.
The Balboa Bay Club is an E Verify and equal opportunity employer.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.