Spa Receptionist

Fairmont Quasar Istanbul

Location: TR - Istanbul

12/11/16 17:30
Job Details
Spa Receptionist

Hotel Overview:

Central to shopping, sightseeing, restaurants and bars, and the business district. The green park surrounding the Fairmont Quasar Istanbul, offers breathing space in a dense part of the city. The hotel is about 20 km to Atatürk Airport and in convenient walking distance to metro.

Business and leisure travelers alike will experience the utmost in comfort and luxury at the Fairmont Quasar Istanbul. The 209 luxury guestrooms include 25 Suites, 33 Gold Rooms and 64 Apartments, all elegantly designed for the discerning modern traveler and cuisine that ranges from traditional Turkish to health-conscious to international, guests will find just what they need for the perfect Istanbul experience.

Fitness enthusiasts can enjoy the 2000 sqm, well-equipped Willow Stream Spa and Health Club, during summer, guests can also enjoy our outdoor swimming pool overlooking the Bosphorus.

Summary of Responsibilities:

- Attend at the spa reception to inform guests about spa and wellness therapies and services, respond the enquiries from the hotel guests and spa members.

-Schedule the services and therapies for guests and large groups using spa and wellness

-Update the reservation/cancellations throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed

-Care about guests/member needs and follow up satisfaction

-Check in and check out guests; handle pre-accountancy

-Promote and sell spa and wellness services

-Fee collection and cashier duties

-Keep petty cash

-Process guest payments for spa and wellness services and obtain payment authorization as needed.

-Balance, scan, and drop receipts with according to accounting procedures

-Notify engineering of maintenance and repair needs.

-Designated receptionist must be present at all times during the business hours.

-The Telephone must be answered within 3 rings or 15 seconds

-If not answered within 3 rings or 15 seconds an apology must be offered to the guest

-Whilst ascertaining information employee must be polite cordial and helpful to the guest. Exact treatment required ( type of massage / facial ) must be clarified.

-Answer with a smile

-Detail of the reservation must repeated and confirmed with the guest (either during or at the end of conversation).

-Guest name and room/contact number be obtained, guest name to be used at least once during conversation.

-The guest must be thanked by the employee prior to the closing of the conversation.