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40C555416B2F46F3
Property Name
Fairmont Scottsdale Princess
Job Title
Spa Operations Supervisor
Location
Arizona-Phoenix/Scottsdale
City
Scottsdale
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Administration

Fairmont Scottsdale Princess - OUR PHILOSOPHY

If anything truly defines Fairmont Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. We offer experiences that are authentically local, in hotels and resorts of unrivalled presence. And genuine hospitality is achieved when engaging service and attention to detail elevate each stay into cherished memory.

Job Details

Spa Operations Supervisor

The Guest Services Supervisor as guided by the Managing Director and Well & Being Guest Services Manager will establish and maintain the standards of Spa etiquette and service in all interactions with guests and staff. Responsible for overseeing daily aspects of all guest services areas including customer service, scheduling and yield management for all arriving and in-house guests. Will aid in meeting minimum revenue goals and cost of supplies for guest services department.

Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space. This award-winning meetings resort recently opened 102 new guest rooms in June 2016, bringing the total number of rooms to 750. In conjunction with the guest room expansion, the resort is creating three dynamic new outdoor venues for groups: Sunset Beach, the Great Lawn and a new western town, Copper Canyon. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 25th year, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

Summary of Responsibilities:

Reporting to the Spa Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

* Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa.

* Train and manage guest service team members to be accountable for their actions and to be conversant in the business objectives.

* Assist the Spa Guest Services Manager to resolve guest challenges with effective solutions, while being mindful of delivering consistent service.

* Interact and communicate effectively with guests, members, colleagues, and management team.

* Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behavior, and to direct effectively.

* Responsible for communicating housekeeping and maintenance needs to the Guest Services Manager.

* Be responsible for the support of linen and product inventory, and control procedures, quality control, site inspections, and future development according to the Spa Standard Operating Procedures.

* Assist with all areas of the spa facility, administrative duties, training, manager on duty coverage and meetings.

* Comply with hotel security, fire, health and safety regulations.

Qualifications:

* Experience working in the spa industry

* Relevant

Job Requirements

* Experience working in the spa industry

* Relevant qualifications for the role

* Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines

* Positive attitude

* Good communication skills

* Committed to delivering a high level of customer service

* Excellent grooming standards

* Flexibility to respond to a range of different work situations

* Ability to work on your own or in teams

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

Visa Requirements: Proof of eligibility to work in the United States is required.