Spa Manager

Great Wolf Lodge - Grapevine

Location: US - TX - Grapevine

Aug 8, 2017
Great Wolf Lodge - Grapevine
Employer
Job Details
DUTIES:


  • Willingness to accept the most effective role.

  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.

  • Role Model and Example for Others:


    • Act as spa hostess

    • Show client ultimate customer service

    • Excellent attitude

    • Proper dress and appearance

    • Always on time and excellent attendance record


  • Knowledgeable in all areas of spa activities:


    • At one time or another have thoroughly performed every role and job function in the spa (operator, front desk duties, administrator, etc.)

    • Extremely knowledgeable of each role

    • Know all procedures and policies

    • Know each job description and positions

    • Know services and prices

    • Know product line uses, benefits and various sales techniques

    • Manage and help coordinate with each department

    • Ensure good and consistent communication center in spa

    • Ensuring spa treatment quality controls, including services, cleanliness and product usage

    • Managing purchase orders for professional treatment and operational supplies

    • Developing merchandising plans and purchasing retail products

    • Maintaining proper inventory levels for all professional and retail products


  • Coach for Employee:


    • Act as a total support and authority figure for all employees to obtain information and to air disagreements and grievances

    • Mentor each employee on productivity and general job responsibility

    • Focus on honest, positive reinforcement of desired behaviors and outcomes

    • Conduct quarterly staff reviews and individual coaching and goal setting sessions to support staff members in defining and achieving success strategies

    • Coach each employee on superior customer service

    • Review job descriptions with all staff members to clearly define areas of responsibility and accountability

    • Train new employees and ensure that all new employees meet the standards of our current staff

    • Monitor newer employees throughout their 90 day probation period. Continually reviewing where they are and where they need to be

    • Recognize and report achievements

    • Provide ongoing staff motivation, team development and high standards of service and coordinate ongoing educational training programs


  • Supervise Staff:


    • Responsible for day-to-day spa operations and cohesive behavior among team members

    • Maintain high customer and employee visibility

    • Monitor front desk activities in order to maximize more productivity and efficiency with customer care need.

    • Supervise each employee's activities, productivity and behavior throughout the day

    • Conduct regular spa meetings to inform, educate and motivate staff members and support team members in achieving our desired behaviors and outcomes

    • Make sure there is no drama in the spa

    • Supervise employee dress

    • Supervise employee attendance and promptness

    • Delegate and supervise cleaning of spa and work stations

    • Handle employee challenges, employee warnings, suspensions and dismissals

    • Effective delegation of duties and task assignments within the spa to facilitate desired performance levels, uniformly excellent customer service standards.


  • Administrative Functions:


    • Implementing standard operating procedures and policies

    • Personally address all customer challenges

    • Interview all potential staff members

    • Supervise all paperwork, ordering and inventory control activities

    • Effective staffing and scheduling of all positions as it relates to efficient spa operations and budget guidelines

    • Oversee and direct special events and public appearances

    • Implement loss prevention techniques

    • Understand workers compensation procedures for any all situations

    • Understand all benefits/medical and be able to clearly explain proper procedures to all employees

    • Maintain the necessary coverage for absences, breaks, shortages and illness

    • Participate in spa budget development and regularly review budget control areas with the spa financial officer

    • Maintain standard computer operation procedure and ensure uniform computer operation among staff members

    • Exercise necessary record keeping as they relate to spa expenses and inventory control

    • Preparing payroll

    • Interacting with the press and planning media and local events





QUALIFICATIONS:

To be effective, the Director of Spa Services should embody the following: Personality Characteristics:




  • Positive Mental Attitude 


  • Fashionable Appearance 


  • Self Motivated, Ambitious 


  • Open & Receptive 


  • Persuasive 


  • Responsible 


  • Assertive 


  • Healthy Energetic 


  • Patient 


  • Consistent 


  • Resourceful 


  • Detail-Oriented 


  • Selfless 


  • Observant 


  • Dedicated 


  • Productive 


  • Reputable 


  • Tenacious 


  • Honest 


  • Persistent 


  • Willing to go the extra mile



Required Skills:




  • Leadership 


  • Communication 


  • Organization 


  • Delegation 


  • Time Management 


  • Excellent People Skills



PHYSICAL REQUIREMENTS:




  • Ability to lift 30lbs. 


  • Ability to stand/sit for long periods of time. 


  • Ability to bend, stretch and twist.


Additional Details
immediately
Yes
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Administration