Req # 5580BR
Job Title Spa Front Desk Agent
Position Type Full Time - Regular
Location Name Napa Valley Marriott Hotel & Spa
Why Us Brilliant Experiences, created by Brilliant People. Join our award-winning team at the Napa Valley Marriott Hotel & Spa and achieve your personal and professional goals with the best hospitality team in the North Bay. Our core values of service, integrity, team spirit, innovation, professional growth, improvement, quality standards and community impact differentiates us from our competitors. Our focus on creating brilliant experiences, one guest at a time, has driven a culture of constant improvement, making the property the perfect fit for any talented applicant.
Ensures the spa front desk operates efficiently and associate create memorable experiences for spa guests. Responds in a professional and courteous manner to arriving, departing, in-house guests and members by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding spa reservations, club information and guest concerns.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships.
Requires understanding of all hotel front office procedures.
Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required.
Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Continuous standing 90% of time -communicating with guests.
No climbing required. No driving required. Lifting up to 50 lbs. guest luggage and retail inventory; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited. Continuous standing -80% of shift.
High school education or equivalent experience.
Experience1 or more full years employment experience in a related position with this company or other organization(s) in a leadership role.
Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine.
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.