Spa Front Desk
Property Name:
Cheeca Lodge & Spa NW
Job Title: 
Spa Front Desk
Location: 
Florida-Keys
Company Name: 
Cheeca Lodge & Spa
City: 
Islamorada
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No
Accommodation: 
No
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Northwood Hospitality is a wholly owned subsidiary of Northwood Investors, a privately-held real estate investment advisor founded in 2006. We currently own and operate seven properties -- The Naples Grande Beach Resort in Naples, Cheeca Lodge & Spa in Islamorada, FL, Tranquility Bay Resort in Marathon, FL and The London West Hollywood - and we plan to grow. We seek team members who share our values:

  • We enjoy the thrill of competition against other hospitality companies; we believe competition pushes us to do our best and allows us to measure our progress
  • We enjoy helping people by creating memorable experiences that both leisure and business guests will go out of their way to come back for
  • We believe in efficiency and sustainability in our operations, so we can grow a stable, secure business with minimal environmental impact
  • We do everything with a sense of humor and an enjoyment of life
If this sounds like you, we look forward to the opportunity to meet you.

Job Summary
The Spa Front Desk Coordinator is a critical link to client satisfaction. Responsibilities include welcoming guests, setting appointments, processing check-ins and check-outs, anticipating client needs and meeting or exceeding those needs, responding to and resolving guest and client inquires and complaints. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
I.Job Responsibilities
Guest/Client Communication

* Greet and make all guests/clients feel welcomed to the Spa at Cheeca Lodge.
* Generate client appointments.
* Perform call-aheads in order to inform future guests and generate business for the spa.
* Ensure guest/client satisfaction by responding to inquiries with accurate information and a positive attitude.
* Answer inquiries pertaining to hotel services or connect the guest to the appropriate person to help.
* Respond to phone calls and retrieve guest mail, faxes and packages.
Answer calls with appropriate greeting.
* Promote spa services using personal knowledge and effective selling techniques.
* Welcome and effectively resolve client or guest questions, issues and complaints with supervisor assistance as needed.
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure awareness of spa services and special events.
* Attend team briefings.
* Financial Transactions
* Handle cash, credit card and other financial transactions.
* Post charges.
* Compute or adjust bill, collect payment and make change for guests.
* Perform other duties as assigned.
Training

* Complete training on operating job specific systems.
* Be knowledgeable on spa products and services.
* Complete training on safety procedures.
* Complete training on how to safely evacuate guests.
Perform other duties as assigned.
Education
High school diploma or GED preferred
Skills and Experience (Essential)
At least 18 years of age
Must have working knowledge of computers
Must be able to read, communicate effectively and have superb interpersonal skills
Skills and Experience (Preferred)
Past work experience in the spa or hospitality industry
Communication in other languages is helpful.
Must have Saturday/Sunday availability
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.

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