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Property Name
Fairmont Scottsdale Princess
Job Title
Spa Experience Coordinator - Full Time
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Administration, Spa

Fairmont Scottsdale Princess - OUR PHILOSOPHY

If anything truly defines Fairmont Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. We offer experiences that are authentically local, in hotels and resorts of unrivalled presence. And genuine hospitality is achieved when engaging service and attention to detail elevate each stay into cherished memory.

Job Details

Spa Experience Coordinator

To provide exceptional customer service and anticipate the guests’ needs by providing Front Desk support, hosting and guiding tours, and contributing to reservations by educating the guests on spa and salon experiences.

Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 200,000 square feet of meeting space. This award-winning meetings resort recently opened 102 new guest rooms in June 2016, bringing the total number of rooms to 750. In conjunction with the guest room expansion, the resort is creating three dynamic new outdoor venues for groups: Sunset Beach, the Great Lawn and a new western town, Copper Canyon. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for its 25th year, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

Summary of Responsibilities:

Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offers professional, engaging and friendly service

* Create a welcoming atmosphere for guests during check in and check out.

* Maintain a high level of professionalism in all aspects of job performance.

* Host guests through the facility and familiarize them with the surroundings while explaining the Willow Stream story.

* Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.

* Communicate all changes, cancellations and additions to the Back of House Leadership team.

* Promote a safe working environment by adhering to Hotel health and safety standards.

* Process transactions and adjustments in SpaSoft daily.

* Accept responsibility for cash drawer and ensure it balances at close of shift.

* Perform any duties and responsibilities as assigned, including check lists.

Job Requirements

* Adhere to Fairmont Scottsdale Princess Grooming Guidelines

* Previous experience in a salon or spa is an asset

* Must be able to read, write and speak English

* Bilingual is an asset

* Basic computer skills required

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

Visa Requirements: Proof of eligibility to work in the United States is required.