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Spa Director | Huntington Beach
Property Name
Paséa Hotel & Spa
Job Title
Spa Director | Huntington Beach
California-Orange County/Anaheim
Company Name
Huntington Beach
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Spa Management/Services

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

Are you a fast thinking individual that meets challenges with enthusiasm and urgency in a fast paced luxury hospitality environment? Do you take pride in your ability to inspire and lead a team to provide outstanding guest satisfaction and quality service? Are you pro-active and results oriented and enjoy an environment that cultivates consistent exceptional service while attending to every detail each and every time?

If the answer is YES, Paséa Hotel & Spa and Pacific Hospitality Group is looking for you to join our team!

Paséa Hotel & Spa is part of The Meritage Collection. The Meritage Collection is a new, reimagined experience that offers a variety of distinctive properties in renowned California destinations. From Napa Valley to Santa Barbara to Newport Beach and La Jolla, the Meritage Collection provides a truly inspiring and unique variety of experiences. Each property within the collection offers a perfect balance of life and style that has been reimagined to revive the typical meeting or event. From the upscale accommodations, to the unique amenities, distinctive California locales, personalized service, and invigorating lifestyle products, each guest will find exactly what they came for, and more. No matter which location you visit along the West Coast, you'll discover a uniquely tailored experience and an innovative approach to life and style beyond your expectations or imagination. Life should stimulate the soul, reinvigorate the spirit, and enlighten the mind. Welcome to the Meritage Collection.

If the answer is YES, Paséa Hotel & Spa, one of Pacific Hospitality Group's premier resorts, is looking for you!

Job Summary:

The Spa Director is responsible for the oversight of the Balinese-inspired spa, Aarna, with both indoor and outdoor treatment areas.  The spa at Paséa sets a new standard for relaxation and rejuvenation.  Designed to be a vibrant and energizing oasis, Aarna focuses on the small details and surprising touches that recharge the body and spirit. Oversite will include the facilities, its operation, staff, services, equipment and maintenance.

Essential Duties/Responsibilities:

  • Responsible for managing its operation and labor according to business demands and established budget to ensure the financial health of the organization
  • Ensure appropriate licensing, sanitation and industry standards are met according to Federal, State and local ordinances
  • Ensure safety standards for all Spa personnel and guests
  • Work directly with department leads and maintain standards of excellence for all services and therapies and ensure all are delivered according to procedures, to achieve complete guest satisfaction
  • Maintain linens and guest supplies at par levels
  • Supervise arriving back bar merchandise to ensure orders are reflecting invoices and original  quantities ordered
  • Ensure the successful integration of the spa and the fitness facility into the overall operations of the hotel.
  • Ensure the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
  • Provide excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
  • Create and implement an effective marketing and public relations strategy in partnership with the Director of Marketing and Communications and our Corporate office
  • Ensure that the spa is successfully positioned within the respective marketplace
  • Implement a strategy to contact groups (social and corporate) and promote spa services to attendees
  • Comply with all PHG Rules and Regulation (grooming - conduct - policies - procedures)
  • Coach, counsel, mentor and develop staff; follow up with documentation and disciplinary action as necessary according to established policies.

Job Requirements:

  • 5 years minimum experience in senior level Spa managerial position at high end establishment
  • Must work weekends, holidays, and be flexible to work AM/PM shifts according to business demands
  • Valid CA. Massage Therapist License and/or Esthetician License preferred but not required
  • Knowledge of professional spa services and treatments
  • Knowledge of retail operations and inventory systems
  • Knowledge of CA labor laws and management principles

Ideal candidate will have:

  • Ability to remain calm and pleasant under stressful situations
  • Displays effective and pleasant speaking and listening abilities when communicating with guests, clients, vendors and/or resort Team Members
  • Must be able to work well with all people at all levels in the organization
  • Able to coach, mentor and motivate team members and be a leader
  • Delegate tasks in an efficient manner and collaborate/assist as needed
  • Possesses customer service excellence
  • Excellent communication, organizational and time management skills
  • Adaptable, flexible, positive attitude
  • Experience in conducting and leading meetings
  • Regular attendance is essential for this position
  • Computer literate, experience working with ADP time and attendance, SpaBooker, Word, Excel, PowerPoint and Outlook

Physical Requirements:

While performing the duties of this job, the employee is regularly required to walk, sit, use hands to reach with hands and arms, and stoop, kneel, or crouch.  The employee must occasionally lift and/or move objects weighing up to 40 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.  Finger dexterity is required to operate a computer keyboard, calculator and other Spa materials and office/IT equipment. 

About Our Property:

In Spanish, paséa means to take a stroll, and combines the words "Pacific" and "sea", evoking a slow and steady pace.  The new hotel will be a modern oasis with an unrivaled sense of clean coastal style, while making guests feel comfortable with sand between their toes.

The new Paséa Hotel & Spa is a short walk from the Huntington Beach Pier, which draws and estimated 16.3 million visitors annually.  The property is designed by renowned international hotel architect WATG, with the guest rooms designed by Monogram by Callison, interior public spaces by Kay Lang + Associates, and the restaurant and bar by Costa Mesa-based Hatch Design Group.

About Our Company:

Pacific Hospitality Group (PHG) has maintained a strategic vision and strong core values as guiding principles for business success.  With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.  PHG manages, develops, finances, and owns hotels and resorts primarily located in California. Visit our website for a listing of our properties.

Paséa Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D

(ref. 24606)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.