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Spa Coordinator
Property Name
Costa d'Este Beach Resort
Job Title
Spa Coordinator
Vero Beach
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Position Categories
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Job Description

The Spa Coordinator oversees scheduling of contract employees for services. All group activity is coordinated through the Spa Coordinator including blocking times, booking slots and adjustments and cancellations.


To assist Spa Supervisor in management and every day operation of the spa and spa staff.


  • High school graduate or equivalent.
  • Minimum two years experience.
  • Experience working at a Spa.

This individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job

  • Organized, detailed, self starter.
  • Strong customer service focus.
  • Excellent communications and interpersonal skills.
  • Able to handle guest issues in an effective manner.
  • Ability to work varying shifts such as morning, evening, weekends and holidays.
  • Must be a team player.
  • Must communicate with coworkers and guests in a positive manner.
  • Must greet guests in a professional and friendly manner.


  • Assists Supervisor with ordering of retail and professional products/equipment.
  • Assist Supervisor with inventory.
  • Assist Supervisor with staff work schedules and appointment scheduling. Does not need approval from Spa Supervisor to send to send staff home before the end of their shift.
  • Follows daily schedule protocol as set forth by the Spa Supervisor.
  • Ensure adherence to department standards and financial processes.
  • Provide suggestions and creative solutions to guest requests.
  • Provide suggestions and creative marketing ideas to Spa Supervisor.
  • Fill in as needed for Spa Front Desk.
  • Reports and communicates to/with Spa Supervisor.
  • Keeps in close communication with Spa Supervisor, on days which he/she is standing in for Spa Supervisor, via telephone.
  • Works together with all staff in order to provide a stellar guest experience.
  • Attends and takes minutes at monthly department meetings.
  • Attends all mandatory meetings.
  • Assists the Spa Supervisor with inspection of all spa treatment rooms, spa reception and tranquility room to ensure they exude the proper spa atmosphere, are clean, orderly and fully stocked.
  • Delegate’s responsibilities, as necessary, to all staff including, Massage Therapists, Estheticians, Nail technicians, Cosmetologists, Full Specialists and Spa Front Desk after asking for permission from Spa Supervisor.
  • Receives and presents employee time clock sheets and vacation/time off requests to Spa Supervisor.
  • Responsible for understanding all spa protocols and job descriptions and capable of standing in for Spa Supervisor, for many functions which do not need Supervisor approval, when the need arises.
  • Acts as liaison between staff and Spa Supervisor communicating needs/ desires of the staff to Supervisor and vice verse.


In addition to performance of the essential functions, this position may be require a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the General Manager based on the particular requirements of the hotel.

  • Maintain the cleanliness of the spa and fitness area as needed refer to all protocols.
  • Maintain consistent stock of supplies and communicate to staff when items need restocking.
  • Keep up to date knowledge of current trends and developments in the department.
  • Attend meetings.
  • Respond to any special projects by the General Manager

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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