At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Greet and welcome guests to the Spa.
Checks guests in for their treatment.
Troubleshoot and problem-solve guest customer problems, following established guidelines.
Conduct cash transactions, counting and providing change as necessary.
Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
Coordinate with massage therapists, estheticians, and nail techs for timing of treatments.
Post transactions to guests' accounts.
Stock supplies in the Spa.
Inspect the Spa for cleanliness and appearance. Keep work area clean and organized.
Maintain up-to-date knowledge of Lodge and Spa services, products, and procedures.
Provide information in response to guest inquiries about spa treatments and hotel services.
Answer incoming telephone calls within first three rings.
Make spa reservations and schedule therapists, estheticians, and nail techs accordingly.
Perform spa check-out process and post final charges.
Support, maintain, and participate in other duties as determined necessary by supervisor.