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67D31121BE032CE3
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Property Name
Orlando at Champions Gate
Job Title
Spa Concierge | FT
Location
Florida-Orlando
City
Champions Gate
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Concierge Desk

Job Description

Location:

Orlando Resort at Championsgate

Orlando

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf, the Leadbetter Golf Academy World Headquarters and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description:

The Spa Concierge assumes a pivotal role working as part of the spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Responsibilities:

* Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and sandals, beverages and checking in and checking out of guests.
* Monitor daily schedules or business levels and communicate to direct report for adjustments.
* Remain updated on daily report events and resort map to assist guests.
* Ensure pre-selling, up-selling and cross-selling of services to each and every guest.
* Ability to open, close and work closely with cash handling procedures.
* Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
* Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
* Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
* Generate a minimum of $25 per day in retail product sales.
* Work closely with Spa Supervisor on various sales objectives as needed.
* Maintain cleanliness and neatness of spa facility, locker room and fitness center.
* Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
* Perform daily general cleaning and minor maintenance tasks in the spa facility and fitness center.
* Responsible for opening and/or closing of the sauna, steam room and whirlpool areas and their daily sanitation.
* Maintain bathrooms and restock supplies as needed.
* Ensure all beverages, linens and towels are always clean, prepared and well stocked.
* Overall ability to be cross-trained in both reception desk and locker room duties as determined.

Qualifications:

* Minimum 1 year experience working in a customer oriented environment with sales
* Friendly, congenial personality with exemplary guest service skills
* Computer literate with spa scheduling program, preferably SpaSoft
* Must possess excellent listening and verbal skills
* Maintain professional appearance at all times
* Ability to multi-task and work under pressure
* Flexible and cooperative
* Self motivated with a “can do” positive attitude
* Effective communicator 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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