Spa Concierge

Delray Beach Marriott

Location: US - FL - Delray Beach

Nov 3, 2017
Employer
Job Details
  • Maintain established resort and departmental policies, procedures, standards and objectives.
  • Maintain a cooperative and professional work relationship and team attitude with staff and guests.
  • Possess knowledge at all times of Spa products current and new.
  • Possess knowledge at all times of Spa Operations, (hours of operations, special promotions, groups in house, treatments and menus.)
  • Properly open and close spa each day according to standard operating procedures.
  • Properly educate guests in regards to treatments.
  • Monitor all spa and salon areas and maintain daily stocking and cleaning.
  • Be familiar with Spa Soft, spa scheduling, and spa appointments.
  • Orient and train new spa coordinators and support staff in accordance with Spa Manual.
  • Oversee daily operations of front desk, retail desk, reservations and locker rooms.
  • Assist Spa Manager with all areas of Spa Operations.
  • Enforce all hotel and spa policies.
  • Serve in the role of Spa Manager when necessary to ensure adequate manager coverage.
  • Schedule all personnel.
  • Cover Shifts as necessary.
  • Complete all engineering work order requests.
  • Maintain a co-operative team attitude with co-workers.
  • Be aware of appearance, promptness with appointments, quality of work and attitudes with guests.
  • Communicate clearly and frequently with Spa Manager.
  • Maintain a safe and clean work environment by recommending all engineering work workers and suggesting improvements of procedures, etc.
  • Maintain service standards.
  • Be informed about all policies, procedures and communication.  Promote Spa and all services, products and programs.
  • Actively contribute to finding solutions for challenges.
  • Respond to all guest concerns in a prompt, professional and courteous manner.  Respect quest confidentiality.
  • Greet and welcome all incoming and outgoing guest and staff.
  • Enhance professional growth and development through participation in educational programs, current literature, workshops and meetings.
  • Participate in all training sessions and demonstrate willingness to learn spa treatments.
  • Know emergency procedures of spa and treatment areas.

 

  • Candidate must possess a high school diploma or equivalent

  • Candidate must possess excellent written and verbal communication skills

  • Prior customer service experience required

  • Required to sit; use hands to operate a computer & write information.

  • Prolonged extensive standing/walking. Considerable reaching and pushing.

  • Be able to lift/carry loads up to 40 lbs.

  • Prior experience booking appointments preferred but not required

  • Prior experience with Spa Soft Operating System preferred but not required

Additional Details
Immediately
US $10.00-US $10.00 / Hour
No
Applicants who do not already have legal permission to work in the United States will not be considered.
hotel discounts/free meals/insurance/pto/401k/paid holidays
No
No
Yes
Hotel/Resort
Spa