Stanford's Corporate Culture
Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
Associate will be required to work day/and or evening shifts, both weekdays and weekends if necessary.
1. Must have a clean driving record.
1. Ability to read, comprehend and write instructions, correspondence and memos.
2. Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.
3. Ability to analyze reports and numbers. Work does involve extensive reading and visual inspection of written materials at close range.
1. Previous computer experience preferred.
1. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
2. Ability to compute rate, ratio and percent.
1. Ability to define problems, collect data, establish facts, and draw valid conclusions.
2. Ability to interpret basic technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
1. Understand the mission, vision and game plan of the hotel.
2. Strong leadership skills and has the ability to apply them.
3. Establish goals and objectives to improve the department.
4. Ability to understand Guests’ service needs.
5. Ability to be well organized, maintain concentration and complete all work assigned.
6. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
7. Ability to converse calmly with irate Guests’, co-workers or supervisors in sometimes tense situations.
8. Ability to perform job functions with minimal supervision.
9. Ability to work cohesively with co-workers and other departments as part of a team. Ability to build morale and spirit.
10. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
11. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
12. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
13. Ability to take and give direction.
14. Ability to interact with people beyond giving and receiving instructions, particularly in resolving complaints and problems.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
1. formaggio kitchen operations
1. Know all menu items and enforce the proper preparation and presentation on all items daily.
2. Know all procedures and menus for all meal periods, breakfast, Sunday Brunch, lunch and dinner. Know all breakfast buffet & Sunday Brunch procedures and occasionally work with the buffet cook to train him/her and ensure quality.
3. Place the proper orders for supplies as directed by the Chef de Cuisine. Maintain the proper pars of all items.
4. Food Safety:
1. Maintain all food safety procedures as required by Sacramento County and by Marriott standards.
2. Keep proper usage, cooling and reheating records.
* Take ownership of the cleanliness of the Formaggio kitchen and the condition of the walk ins.
1. Must take the Servsafe course and pass the test to be certified.
1. Assist the Chef de Cuisine in the control of food and labor costs. Control the amount of prep done. Send cooks home when they are not needed.
1. Staff Management
1. Hold a pre-shift meeting with staff prior to reporting to stations in the absence of the Chef de Cuisine.
2. Be prepared for each daily activity and review any variations with management and staff. Ensure correct staffing during peak periods and high occupancy.
3. Plan, assign and direct work of associates.
4. Monitor the performance of associates on an on-going basis and provide feedback. Write performance reviews for staff members supervised with input from the Chef de Cuisine. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
5. Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
6. Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
7. Ensure staff is properly groomed and uniformed at all times.
8. Ensure work area cleanliness is maintained at all times.
9. Prepare and post weekly schedules in accordance to guest needs and staff availability in the absence of the Chef de Cuisine.
10. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
11. Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
12. Be a Team Player and encourage the teamwork attitude among staff. Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
13. Prepare payroll on a daily basis.
14. Promote open channels of communication between all hotel departments.
1. Assist the Chef de Cuisine in the training all new employees, and on going training of existing employees, including cross training for all positions. Use employee training documentation to record all areas of training completed and turn them into Human Resources to be included in the employee file.
2. Ensure all associates are safety conscious and trained in safe work practices.
3. Have a thorough knowledge of and comply with hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
1. Assist Chef de Cuisine in holding department meetings and attend inter-departmental meetings in the absence of the Chef de Cuisine.
2. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
3. Route associate commendations received from guests to the person responsible for assembling the daily packet newsletter.
4. Notify management of any pertinent information related to shift activities.
5. Follow supervisor’s instructions and completes other duties as directed or assigned.
SECONDARY JOB DUTIES
1. Conduct inspections of work areas regularly and address items that need attention.
2. Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
3. Determine the requirements for and the follow up on special groups, VIPs, etc.
4. Maintain close control and inventory of uniforms, supplies, and equipment.
The frequency codes assigned in these job descriptions are:
Rarely less than 1%
STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)
CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.
KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.
STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.
TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.
CLIMBING: Rarely. Use of stepstool.
LEG/FOOT USE: Rarely.
REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.
LIFTING/CARRYING: Frequently lifting/moving up to 15 pounds. Occasionally lifting/moving up to 30 pounds.
SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone.
HEARING REQUIREMENTS: Constantly required to listen to others in person and on the t