Description
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Enjoy four seasons of fun in the stunning western region of the Poconos at Split Rock Resort. Whether you’re seeking a retreat from the everyday or a family adventure, Split Rock Resort is an experience you’ll look forward to year after year. Situated on over 1,200 acres of forest and mountains, our resort is a beautiful escape located only 4 miles from Exit 277 off Interstate 80 and exit 95 of the NE Extension of the Pennsylvania Turnpike. Offering 598 guestrooms (including several suites), visitors don’t have to go further than Split Rock in order to feel like they are a world away.
Employment Status Full-Time OverviewThe overall goal of the Activities Manager is to continually strive to achieve the companies’ goals through coaching, training and managing all Activities for our Guests. This position will be responsible for developingGuest Activities including live music and weekly packags to enhance the value of a guest stay at the property. The Activities Manager must provide exceptional customer service to satisfy expectations and heightened experience for all guests. The Activities Manager is directly responsible for staffing and training in all receptive areas following Highgate standards and SOPs.
To achieve the responsibilities of the Activities Manager there needs to be a constant line of communication with the Department Managers to maintain high standard levels and assure guest experience both in rooms and common areas. To have a constant knowledge of daily, weekly, monthly and yearly budget goals to schedule activity events.
Responsibilities
- To have a thorough knowledge and understanding of Highgate Hotel policies, Rules and Codes of Conduct. To communicate and implement to the team while overseeing departments.
- To be knowledgeable in Guest Services, Activities and Public Areas procedures and expectations.
- To maximize revenues and occupancy percentages by adding value to the hotel amenities and resort fees.
- To have an understanding of weekly ranking on Trip Advisor. To communicate with the team the score and find ways of improving the Hotel’s position on the Trip Advisor list.
- To maintain high standards of the Pool Attendant associates work performance by continually monitoring, performing manager observation checklists, coaching and training. To update and maintain the policy and procedures manual. To review their work performance as scheduled by hotel procedures and submit evaluations for review.
- To interview, hire staff members, train, counsel and issue progressive disciplinary action to include terminating when needed.
- To document human resources related challenges and communicate directly to the Property Manager and Hotel Leadership Team as needed.
- To maintain high standards in exceptional customer service. To ensure positive guest relations through continuous contact with hotel guests and resolution of any problems in a timely manner. To perform all job duties of maximizing guest service while simultaneously maximizing company goals and objectives.
- To respond to the guest issues, complaints and comments either through emails or typed written letters in a timely manner as it relates to the Highgate SOP. To accept constructive feedback and work to improve any deficiencies based on the information provided. To make appropriate decisions and respond accordingly.
- To coordinate and post staff work schedules for proper coverage keeping very close attention to over time. Approve hours worked to submit for payroll on a weekly basis.
- Regularly direct the work of at least two or more full-time employees during a shift.
- Monitor payroll daily to address the work demand/ needs and have efficient payroll management.
- To hold scheduled meetings with each other and to maintain an open line of communication of all pertinent information.
- To monitor the shift changes to assure there is accurate communication between employees.
- To have a sense of awareness on cleanliness and orderliness of grounds and pool areas as well as common areas on a daily basis.
- To perform year and month end duties including reporting, month end reconciliations, and inventory of and order supplies, including uniforms and nametags.
- To attend scheduled management team meetings and all meetings related to Activities and Pool Attendants.
- To perform other duties as assigned by the Property Manager, Assistant General Manager and General Manager based on operational needs.
- To be conscientious of activities and pool supplies to keep competitive pricing.
- Keep inventory tracking and place orders based on the monthly budget.
- Responsible for receiving and invoice control on items ordered. Including completing Checkbook.
- To be knowledgeable of pool attendants responsibilities.
- Take action and implement new procedures based on the comments from the Associate Opinion Survey. Motivate the team to improve scores and achieve Highgate score goals.
- To know all property policies and adhere to all fire, safety and security procedures according to management and hotel policy.
- To comply with all Highgate hotel policies and standard operating procedures of the Rules and Codes of Conduct.
Requirements
- Must be able to add, subtract, multiply and divide. Do algebraic calculations, percentages, etc.
- Must be able to stand and walk continuously throughout work shift.
- Answer and communicate information verbally and in writing.
- Ability to use and operate computer keyboards, registers, fax machine, copier, key machines and 10-digit calculator.
- Must be able to learn and properly use Highgate Applications, Opera and Microsoft Office Programs.
- Ability to sit for long period of time.
- Must be able to stoop and bend.
- Must have developed English skills to participate in discussions and read and write effectively.
- Ability to manage change effectively and to be flexible.
- Be able to project a professional manner at all times.
- Mentor employees to develop their careers and assist with growth within the Highgate Company.
- Provide a comprehensive succession plan for new hires to ensure proper training including testing including testing, role playing and reviewing ECS trainings
- Train all Pool Attendants.
- Create and issue Evaluations to the team. Provide constructive criticism and come up with an action plan to address areas of improvement.
- Responsible to communicate guest satisfaction scores with the team, create action plans to increase scores and come up with ideas to motivate the team.
About Us
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.
The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Info
Lake Harmony, PA
Posted on:
Position Available: immediately
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: Yes
Description
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Enjoy four seasons of fun in the stunning western region of the Poconos at Split Rock Resort. Whether you’re seeking a retreat from the everyday or a family adventure, Split Rock Resort is an experience you’ll look forward to year after year. Situated on over 1,200 acres of forest and mountains, our resort is a beautiful escape located only 4 miles from Exit 277 off Interstate 80 and exit 95 of the NE Extension of the Pennsylvania Turnpike. Offering 598 guestrooms (including several suites), visitors don’t have to go further than Split Rock in order to feel like they are a world away.
Employment Status Full-Time OverviewThe overall goal of the Activities Manager is to continually strive to achieve the companies’ goals through coaching, training and managing all Activities for our Guests. This position will be responsible for developingGuest Activities including live music and weekly packags to enhance the value of a guest stay at the property. The Activities Manager must provide exceptional customer service to satisfy expectations and heightened experience for all guests. The Activities Manager is directly responsible for staffing and training in all receptive areas following Highgate standards and SOPs.
To achieve the responsibilities of the Activities Manager there needs to be a constant line of communication with the Department Managers to maintain high standard levels and assure guest experience both in rooms and common areas. To have a constant knowledge of daily, weekly, monthly and yearly budget goals to schedule activity events.
Responsibilities
- To have a thorough knowledge and understanding of Highgate Hotel policies, Rules and Codes of Conduct. To communicate and implement to the team while overseeing departments.
- To be knowledgeable in Guest Services, Activities and Public Areas procedures and expectations.
- To maximize revenues and occupancy percentages by adding value to the hotel amenities and resort fees.
- To have an understanding of weekly ranking on Trip Advisor. To communicate with the team the score and find ways of improving the Hotel’s position on the Trip Advisor list.
- To maintain high standards of the Pool Attendant associates work performance by continually monitoring, performing manager observation checklists, coaching and training. To update and maintain the policy and procedures manual. To review their work performance as scheduled by hotel procedures and submit evaluations for review.
- To interview, hire staff members, train, counsel and issue progressive disciplinary action to include terminating when needed.
- To document human resources related challenges and communicate directly to the Property Manager and Hotel Leadership Team as needed.
- To maintain high standards in exceptional customer service. To ensure positive guest relations through continuous contact with hotel guests and resolution of any problems in a timely manner. To perform all job duties of maximizing guest service while simultaneously maximizing company goals and objectives.
- To respond to the guest issues, complaints and comments either through emails or typed written letters in a timely manner as it relates to the Highgate SOP. To accept constructive feedback and work to improve any deficiencies based on the information provided. To make appropriate decisions and respond accordingly.
- To coordinate and post staff work schedules for proper coverage keeping very close attention to over time. Approve hours worked to submit for payroll on a weekly basis.
- Regularly direct the work of at least two or more full-time employees during a shift.
- Monitor payroll daily to address the work demand/ needs and have efficient payroll management.
- To hold scheduled meetings with each other and to maintain an open line of communication of all pertinent information.
- To monitor the shift changes to assure there is accurate communication between employees.
- To have a sense of awareness on cleanliness and orderliness of grounds and pool areas as well as common areas on a daily basis.
- To perform year and month end duties including reporting, month end reconciliations, and inventory of and order supplies, including uniforms and nametags.
- To attend scheduled management team meetings and all meetings related to Activities and Pool Attendants.
- To perform other duties as assigned by the Property Manager, Assistant General Manager and General Manager based on operational needs.
- To be conscientious of activities and pool supplies to keep competitive pricing.
- Keep inventory tracking and place orders based on the monthly budget.
- Responsible for receiving and invoice control on items ordered. Including completing Checkbook.
- To be knowledgeable of pool attendants responsibilities.
- Take action and implement new procedures based on the comments from the Associate Opinion Survey. Motivate the team to improve scores and achieve Highgate score goals.
- To know all property policies and adhere to all fire, safety and security procedures according to management and hotel policy.
- To comply with all Highgate hotel policies and standard operating procedures of the Rules and Codes of Conduct.
Requirements
- Must be able to add, subtract, multiply and divide. Do algebraic calculations, percentages, etc.
- Must be able to stand and walk continuously throughout work shift.
- Answer and communicate information verbally and in writing.
- Ability to use and operate computer keyboards, registers, fax machine, copier, key machines and 10-digit calculator.
- Must be able to learn and properly use Highgate Applications, Opera and Microsoft Office Programs.
- Ability to sit for long period of time.
- Must be able to stoop and bend.
- Must have developed English skills to participate in discussions and read and write effectively.
- Ability to manage change effectively and to be flexible.
- Be able to project a professional manner at all times.
- Mentor employees to develop their careers and assist with growth within the Highgate Company.
- Provide a comprehensive succession plan for new hires to ensure proper training including testing including testing, role playing and reviewing ECS trainings
- Train all Pool Attendants.
- Create and issue Evaluations to the team. Provide constructive criticism and come up with an action plan to address areas of improvement.
- Responsible to communicate guest satisfaction scores with the team, create action plans to increase scores and come up with ideas to motivate the team.
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.
The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
