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5EF9E1535763CD87

Property Name
Holiday Inn Gaithersburg
Job Title 
SMERF Sales Manager
Location 
Maryland-Montgomery County
City 
Gaithersburg
Work Permit 
No
Management Position 
Yes
Other Benefits 
yes, full benefits
The B. F. Saul Company Hospitality Group is the hospitality subsidiary of one of the largest private real estate concerns located in the Washington, DC area. Founded in 1892, the B. F. Saul Company has a proud tradition of consistent growth and financial strength. Utilizing time proven investment principles, quality operations, focused management and a true commitment to our team members, the organization has built a prosperous and positive history of success that spans over 110 years.

With nineteen hotels in four different states, our portfolio offers exciting and rewarding career paths in all areas of the hospitality industry.

Our long-term success and stability is centered around our collective focus on our division-wide service excellence pledge, known as "Our Big 3." Our Big 3 is very simple:
  1. Happy, professional team members who demonstrate aggressive friendliness.
  2. A clean, crisp, safe property where everything works.
  3. Guests and team members receive all that they expect... plus a little bit more.
Serving as the cultural anchor of our hotel community, Our Big 3 is symbolized across our division by our mascot, OB3. OB3 gets introduced to all new team members and shows up at all hotel events and celebrations to remind our team members why we're all there and help us stay excited and focused.

One of our most recent initiatives is "Our Big Green" which is our division-wide program for "going green" and implementing environmentally sustainable practices into our hotel operations.

We invite you to visit any of our individual hotel websites to learn more about each property and begin to see for yourself why over 1,000 team members from all over the world have chosen to work in our nineteen B. F. Saul Company hotels.

Job Details

This position is responsible for selling the total hotel with emphasis on all public areas in support of the hotels rooms and catering merchandising efforts. Focus on championing customer and owner objectives in support of Our Quality Pledge and Standards of Service. The hotel's and the company's Mission Statement is of paramount importance. This position requires active participation in the direct sales effort. This is a position requiring direct customer focus and ability to sell our products and services to Social Rooms market segments. This position is also responsible for generating new business and maintaining existing client/corporate accounts.



Responsibilities:




  1. Sales/Revenue Maximization: Responsible for achieving sales room night and revenue goals by business development, account management and hotel site sales calls. Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors' bureau, market-specific organizations, and cultivating client database.



  2. Cost Control: Responsible for management of sales expenses to maximize hotel profitability. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.



  3. Guest Service: Accountable for client satisfaction by ensuring service standards are met and clients' needs are responded to in a timely manner. Ensures effective communication of client to appropriate operational departments. Resolves clients' complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.




  4. Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Utilizes sales tools, and other market intelligence
    .

  5. Safety/Risk Management: Support operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.


  6. Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all applicable daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

 

Job Requirements

Education: High school diploma or GED required. College degree or equivalent experience preferred. Professional membership and community involvement desired. Basic Microsoft office and Delphi experience also desired.

Experience/Knowledge/Skills/Abilities: Prior sales experience desired, preferably in the hospitality industry. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment.

Physical Requirements:Ability to lift, push, and pull up to 20 pounds on an occasional basis.

EEO AA M/F/Vet/Disabled

PI95890656