Shuttle Driver/Concierge (PT)
Property Name:
Wyndham Houston - Medical Center Hotel and Suites
Job Title 
Shuttle Driver/Concierge (PT)
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
  • Wyndham Houston Medical Center is located in the heart of the world renouned Texas Medical Center; we believe that as a associate in one of our managed hotels you will have a significant impact on our organization. We strive to create a work environment where our associates feel good about the work they do and the team they are a part of.  We value our associates and their commitment to their family.
Job Summary:
The Shuttle Driver/Concierge is responsible for driving scheduled van runs and/or as needed for guests and accommodating guests during their stay in an attentive, courteous and efficient manner. He/she is also responsible for assisting with luggage. 

Education & Experience:
  • High school diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state. 
  • Must have a CDL if driving vehicles larger than 15 passengers.
  • Must not have any moving violations on driving record.
  • Customer service experience preferred. 
  • Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V).

Physical Requirements:
  • Flexible hours sometimes required. 
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.   
  • Ability to stand during the entire shift. 

General Requirements:

  • Must be able to
    effectively communicate, both verbally and written, with all level of
    employees and guests in an attentive, friendly, courteous and service
    oriented manner.
  • Maintain a warm and friendly demeanor at all times. 
  • Must be effective at
    listening to, understanding, and clarifying concerns raised by employees
    and guests.
  • Must be able to
    multitask and prioritize departmental functions to meet deadlines.
  • Approach all
    encounters with guests and employees in an attentive, friendly, courteous
    and service-oriented manner.
  • Attend all hotel
    required meetings and training.
  • Maintain regular
    attendance in compliance with Wyndham Hotel Group Standards, as required
    by scheduling, which will vary according to the needs of the hotel.
  • Maintain high
    standards of personal appearance and grooming, which includes wearing the
    proper uniform and name tag. 
  • Comply with Wyndham Hotel
    Group Standards and regulations to encourage safe and efficient hotel
  • Maximize efforts
    towards productivity, identify problem areas and assist in implementing
  • Must be effective in
    handling problems, including anticipating, preventing, identifying and
    solving problems as necessary.
  • Must be able to
    understand and apply complex information, data, etc. from various sources
    to meet appropriate objectives.
  • Must be able to
    cross-train in other hotel related areas.
  • Must be able to
    maintain confidentiality of information.
  • Must be able to show
    initiative, including anticipating guest or operational needs.
  • Perform other duties
    as requested by management.
  • Maintain a friendly and warm demeanor at all times. 

 Fundamental Requirements:

  • Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage. 
  • Drive guests while ensuring the safety of all passengers. 
  • Escort guests to rooms upon request. 
  • Open vehicle and hotel doors and greet arriving and departing guests. 
  • Deliver flowers, packages and messages to guestrooms.
  • Maintain hotel van: gas, oil, cleanliness - interior and exterior; fill out daily van reports and report any malfunctions to management. 
  • Operate radios efficiently and professionally in communicating with hotel staff. 
  • Notify manager on duty of accidents and complete appropriate documentation. 
  • Answer console to assist Guest Services Agents. 
  • Show guestrooms and suites as needed and emphasize the hotel's amenities. 
  • Assist Bell Staff as needed.