Hotel / Resort Jobs | Shuttle Driver

Shuttle Driver

Hilton Garden Inn Atlanta Airport

Atlanta, GA

Description

Job Purpose

The purpose of the Bell Attendant/Driver is to serve guests in a professional, gracious manner and to perform all duties associated with bell staff to include loading, unloading and transportation of guest luggage, escorting guests to and from guest rooms, promoting hotel facilities and demonstrating guest room accommodations, providing information to guests, operating hotel vehicles, and more. Transport guests in a prompt, friendly and courteous manner using safe driving practices.

Essential Job Functions

Warmly welcome guests, creating a positive first impression of hotel.
Promote hotel facilities and provide accurate information on hotel facilities, local attractions/ events, transportation arrangement and directions around the community.
Maintain effective communication amongst the Bell Staff and with all hotel departments. Stay aware of issues relating to Bell Staff and general hotel operations. Attend meetings as scheduled. Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc.
Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors, demonstrate features of guest room and promote hotel facilities, deliver guest faxes, amenities, etc.
Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket.
Organize and store luggage in designated area.
Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans). Operate hotel vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation (ex. maintain logs, show videos, etc.). Read, track and comply with guest transportation schedules established on a daily basis.
Properly maintain and clean hotel vehicles.
Must be able to drive a manual and automatic transmission vehicle
Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
Follow security procedures on the handling of guest room keys and the protection of guest-related information.
Listen to and promptly act to correct guest problems and complaints.
Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning.

Requirements

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.

About Us

Auro Hotels, a successor to JHM Hotels, is Elevating the Experience in hospitality. We are a company that seeks out the positive, encourages bright thinking, and is helping to light the communities where we operate.

Our principals began JHM Hotels in 1973 with the modest 40 room Sunset Motel in Pomona, California. Over 45 years, the talented Rama family grew the business into one of the largest, privately owned, hospitality companies in the country. In 2017, the time came to put a succession plan into place, allowing the first generation to pass the baton to the second generation. The JHM Hotels’ name was retired, and Auro Hotels was born.

We view ourselves as a different kind of hospitality company. Auro Hotels is a company that is professional and visionary. We strive to bring a higher level of service and commitment to excellence to every relationship. We are grounded in sound business practices and stand on a solid financial foundation built by our forefathers, even as we seek to bring imaginative, unique and category-leading solutions to each hotel project.

Auro Hotels’ current portfolio includes 30 hotels in the United States, and two properties in India, operating under well-known brands such as Marriott, Hilton and Hyatt. In addition, there are 9 properties in the design phase or under construction, with others in the pipeline.

Job Info

Atlanta, GA

Auro Hotels (Hilton)

Posted on: 03/29/2018

Position Available: Immediately

Bonus Plan: Yes

Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.

Other: PTO, Medical, 401K

Management Position: No

Description

Job Purpose

Essential Job Functions

Warmly welcome guests, creating a positive first impression of hotel.
Promote hotel facilities and provide accurate information on hotel facilities, local attractions/ events, transportation arrangement and directions around the community.
Maintain effective communication amongst the Bell Staff and with all hotel departments. Stay aware of issues relating to Bell Staff and general hotel operations. Attend meetings as scheduled. Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc.
Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors, demonstrate features of guest room and promote hotel facilities, deliver guest faxes, amenities, etc.
Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket.
Organize and store luggage in designated area.
Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans). Operate hotel vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation (ex. maintain logs, show videos, etc.). Read, track and comply with guest transportation schedules established on a daily basis.
Properly maintain and clean hotel vehicles.
Must be able to drive a manual and automatic transmission vehicle
Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
Follow security procedures on the handling of guest room keys and the protection of guest-related information.
Listen to and promptly act to correct guest problems and complaints.
Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning.

Requirements

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.

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Shuttle Driver

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