Our Core Belief
Our core belief that people want a better way to experience the world extends not only to our guests and customers, but to our global team of associates, too. A career at Starwood is like no other. If you are ready to support a better way to experience the world and be challenged to deliver your best, we are the company for you.
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit www.starwoodhotels.com for more information. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.
Celebrating 30 years of incredible service in 2013, The Westin Ottawa ensures our guests experience the essence of renewal and tranquility in the nation’s capital. Located in the heart of the city, The Westin Ottawa is the destination for business and leisure guests alike. Complementing the Westin’s ambience are its indoor walkways to both the Rideau Centre Shopping Mall and Shaw Convention Centre. The ideal location of The Westin Ottawa provides guests an opportunity for exploration of the many historical and cultural elements of the city. Westin becomes a haven for the body, mind and soul when guests enjoy the luxury of the WestinWORKOUT® Gym, a state-of-the-art fitness facility boasting a spectacular view of the capital via floor-to-ceiling windows. The heated, indoor salt water pool provides a healthier alternative, unique amongst the city’s hotels. In partnership with Executive Fitness Leaders, Ottawa’s premiere fitness experts, The Westin Ottawa responds to guests’ needs in maintaining a healthy lifestyle. The guests in our community and our associates can also take advantage of this cutting edge facility. Renewal also awaits in Daly’s restaurant, our breakfast only restaurant. Relax over delicious selections prepared by The Westin Ottawa’s culinary professionals, Our incredible culinary team prepares healthy and delicious menus based on the Super Foods concept. Recently renovated, The Westin Ottawa’s 44, 000 square feet of meeting space and 496 spacious guest rooms and suites provide guests with an elevated sense of comfort and tranquility. The Westin’s renowned Heavenly Bed® provides the ultimate vantage point for spectacular views of the Rideau Canal and Byward Market from floor-to-ceiling guest room windows.
Guest Services/Service Express
Greets and assists guests with luggage at check-in/check-out and storage. Assists guests with city information and directions. Delivers items as requested by guests or Manager on Duty. Delivers all Room Service food and beverage. Delivers guest amenities to rooms. Delivers packages and faxes. Also handles shoe, shine, housekeeping runner functions and valet on the overnight. May be at times asked to check refreshment centers. Application Deadline for Internal Applicants: Tuesday, August 23, 2016
REQUIREMENTS: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace (English & French). Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computer skills. Concierge level knowledge needed of hotel amenities, restaurants, travel and transportation information. Knowledge of the city, particularly downtown and tourist attractions. PHYSICAL DEMANDS Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis. Must have the ability to bend, squat and frequently lift up to 50 lbs. Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently. Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis. Must be able to bend, stoop, squat and stretch to fulfil cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS - Education: High school or equivalent education preferred. - Experience: Experience is an asset - Licenses or Certificates: Smart Serve and Driver’s License This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.