Server
Property Name:
Wyndham Boston Beacon Hill
Job Title 
Server
Location: 
Massachusetts-Boston
Company Name: 
Wyndham Hotel Group
City: 
Boston
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Duties and Functions:

Employees
must at all times be attentive, friendly, helpful and courteous to all guests,
managers and fellow employees.

Be
familiar with the organization of the Restaurant(s), lounges, and Room Service
and know the function of each job position.

Have
a thorough knowledge of menus and current specials in applicable outlets.

Service
guests with all food and beverage requirements in an attentive, courteous, and
efficient manner.

Pre-bus
all tables removing soiled dishes after each course.

Be
familiar with the operation of the P.O.S system.

Perform
cashiering functions by closing checks and preparing end of shift paperwork.

Perform
opening and closing procedures and side-work duties according to station
rotation assignment and established checklist.

Ensure
that tables and side stands are kept stocked, tidy and clean.

Keep
all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).

Breakdown
trays of soiled dishes and linen in the dishroom according to established
standards.

Answer
the telephone according to standards.

Consistently
upsell food, beverage and promotional items to guests. 

Be
familiar with fire extinguishers, locations and know how to use them.

Receive
and deliver food and beverage orders and collect payment.

Ensure
overall guest satisfaction.

Must be able to effectively communicate both verbally and written, with
all level of employees and guests in an attentive, friendly, courteous and
service oriented manner.

Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet
deadlines.

Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Wyndham Hotel Group Standards,
as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.

Comply with Wyndham Hotel Group Standards and regulations to encourage
safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.

Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.

Must be able to understand and apply complex information, data, etc.
from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas.

Must be able to maintain confidentiality of information.

Must be able to show
initiative, including anticipating guest or operational needs.

Perform other duties as requested by management.

Maintain a
friendly and warm demeanor at all times.

Flexible and
long hours sometimes required.

Medium
work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force
frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand
during entire shift.

Must be able to
maneuver throughout the dining area while carrying full trays of food &
beverages.

High School
diploma or equivalent and/or experience in a hotel or a related field
preferred.

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