At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
To provide all dining room guests with an entertaining and enjoyable dining experience, through quality service in the most efficient manner, at all times.
Performs any necessary pre-shift sidework.
Reviews the menu and becomes thoroughly familiar with all items and means of preparation being offered that day, including the ingredients, preparation, sauces, and garnishes as well as the wine list, what wines compliment which food items, and why.
Checks with manager for assigned station. Ensures station is properly set up and cleaned.
Greets and ensures all guests are provided with water and bread and butter after being seated.
Takes guests’ cocktail and food orders, answering all menu questions, making helpful suggestions, and citing a favorite item.
Presents properly written food check to back server for delivery to the table. Ensures all positions and table numbers are numbered properly. Effectively communicates with back server to ensure prompt delivery of food orders.
Anticipates guests’ needs.
Practices “clean as you go” techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times.
Closes all guest checks in a timely manner, ensuring all checks are properly signed and printed.
Completes assigned side work and resets tables for the next meal function.
Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.
Formal Education and Job-Related Experience
This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience.
License, Registration, and/or Certification Required
External and Internal Personal Contact
Teamwork and Collaboration
This job is part of a formal work team within the department.