Senor Hostess /GR F&B

Fairmont Mount Kenya Safari Club

Location: KE - Mount Kenya

17/11/16 17:30
Employer
Job Details
Senior Hostess/Guest Relations
As a Senior Hostess (GR) with Fairmont Mount Kenya Safari Club, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Hotel Overview: With magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club Resort's 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. Originally the retreat of movie star and Club founder, William Holden, the Club's illustrious former members have included Winston Churchill and Bing Crosby.

Summary of Responsibilities:

Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer a professional, friendly greeting and engaging service

* Understand the Server’s tasks in the outlet

* Understand shift end reports in the outlet and the POS system

* Responsible for supervision of other hostesses and overall guest relations at the restaurants

* Assist guests regarding food and beverage menu items in an informative and helpful way

* Have knowledge of all menu items, garnishes, contents and preparation methods

* Follow outlet policies, procedures and service standards

* Follow all safety and sanitation policies when handling food and beverage

* Other duties as assigned

Qualifications:

* Previous service experience an asset

* Previous Point of Sale System experience an asset

* Excellent communication and organizational skills

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

* Occasional lifting and carrying up to 20 lbs

* Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be eligible to work in Kenya