Holiday Inn San Francisco - Golden Gateway
Senior Sales Manager
BASIC PURPOSE:. To manage for a specific market segment(s) all aspects of the sales process. Plan, solicit, book and coordinate group/transient sales to meet/exceed revenue/profit goals. Assumes some supervisory responsibility within sales department
ORGANIZATIONAL SCOPE: Position is responsible for negotiating room rates and other sales terms for group and transient groups/accounts. May assist train and supervise sales managers and executive meeting managers.
Positions reporting to this position may include: Administrative Assistant, Executive Meeting Manager, Sales Manager, Sales Administrator.
Solicit, negotiate and confirm new and repeat business through various efforts (outside sales calls, telemarketing, direct mail, referrals, networking, internet prospecting, etc) to maximize revenues to meet/exceed goals. Efforts are to be in compliance with established IHR sales process standards and local guidelines. May provide support and direction to other sales team members for same. (50%)
Record, notify and coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects. (10%)
Create and distribute effective internal and external communication (written and verbal) (10%)
Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends. May provide support and direction to other sales team members for same.(10%)
Develop and continually enhance relationships with key corporate, business and travel industry accounts. (10%)
Maintain accurate, legible records and files consistent with established automated or manual sales system. (5%)
Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals. (3%)
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested (2%)