Join the most recognizable hotel brand
in virtually every region of the world.

Senior Receptionist

Location:
IE - Dublin
Date Posted:
29/11/16 10:30
Company Name:
Doubletree by Hilton
*

A Senior Receptionist with DoubleTree by Hilton™ provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out, complete audits, assist Supervisors in daily tasks such as Billing, training, responding to guest queries,and manage the shift in the absence of Supervisor or Manager, as required.

What will it be like to work for this Hilton Brand?It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton™ understands that doing the little things well can mean everything.

If you appreciate the little things and enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. Because it's at the DoubleTree at Hilton where the little things mean everything.What will I be doing?

What will I be doing?

As Senior Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out, complete audits, assist supervisors in their daily tasks such as billing, training, responding to guest queries and manage the shift in the absence of the Supervisor or Manager, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

*Achieve positive outcomes from Guest queries in a timely and efficient manner

*Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

*Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

*Demonstrate a high level of customer service at all times

*Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

*Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

*Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

*Be fully involved in the hotels upselling and loyalty programs

*Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

*Comply with hotel security, fire regulations and all heath and safety legislation

*Act in accordance with policies and procedures when working with front of house equipment and property management systems

*Follow company brand standards

*Assist other departments, as necessary


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.


What are we looking for?

Receptionists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous experience in a customer-focused industry

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Excellent grooming standards

  • Ability to work on your own and as part of a team

  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling

  • Previous experience in customer service



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about DoubleTree by Hilton --- where the little things mean everything.
  • More than 250 properties in countries throughout the world
  • More than 230 million cookies have been served, and still baking!Hotel chain continues to grow rapidlyFeatures the signature Sweet Dreams™ Sleep Experience
Job Categories
Front Desk
Property
Doubletree by Hilton Dublin-INACTIVE
Entry Level Position
Yes