Senior Meeting & Conference Services Manager
Property Name:
Wyndham Orlando International Drive
Job Title 
Senior Meeting & Conference Services Manager
Location: 
Florida-Orlando
Company Name: 
Wyndham Hotel Group
City: 
Orlando
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
 
Wyndham Orlando Resort International Drive is positioned as the epicenter of excitement and one of the most unique meeting venues in Orlando with the addition of surrounding I-Shops, a hosts of new dining and shopping options, as well as I-Drive Live, including the Orlando Eye (inspired by London Eye Ferris wheel), Madame Tussauds Wax Museum and SEA LIFE Aquarium, one block away.
 
The Wyndham Orlando Resort, International Drive has a phenomenal Senior Meeting & Conference Services Manager opportunity. The Senior Meeting & Conference Services Manager is responsible for independently managing assigned group business after it is turned over from the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high quality products and service levels.   He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.  He/She is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business. 
 
General Requirements
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must work well in stressful, high pressure situations
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations..
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to show initiative, including anticipating guest or operational needs
  • Perform other duties as requested by management
Responsibilities:
 
  • Manage existing accounts and follow up with client re-solicitation to capture future business.
  • Respond to requests by Meeting Planners immediately.
  • Interact with outside planners, vendors for event set-up.
  • Maintain pricing integrity and propose upscale menus for clients.
  • Create, review and revise rooming lists and VIP lists.
  • Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue.
  • Be visible on the floor and assist staff as needed during functions.
  • Respond to guest complaints in a timely manner.
  • Keep immediate manager fully informed of all problems or matters requiring his/her attention.
  • Work with F&B managers and keep them informed of F&B issues as they arise.
  • Prepare and submit required reports in a timely manner.
  • Follow up with turnovers within 24 hours via telephone and within 3 days with written correspondences.
  • Know meeting room set-ups and capabilities.
  • Know sleeping room configurations and types.
  • Use the Partnership Agreement to meet client needs.
  • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
  • Use feedback from Meeting Planner evaluations to improve service and quality.

 
Education & Experience: 
  • At least 3 years of progressive hotel sales experience in a specific market; or a 4 year college degree and at least 2 year of related experience;
  • Must have a valid driver's license in the applicable state.
  • Must be skilled in Windows, Company approved spreadsheets and word processing.
  
Physical requirements:
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 
 
An Equal Opportunity Employer M/F/D/V & Drug Free Workplace

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