Security Personnel
Property Name:
Cheeca Lodge & Spa NW
Job Title: 
Security Personnel
Company Name: 
Cheeca Lodge & Spa
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Northwood Hospitality is a wholly owned subsidiary of Northwood Investors, a privately-held real estate investment advisor founded in 2006. We currently own and operate seven properties -- The Naples Grande Beach Resort in Naples, Cheeca Lodge & Spa in Islamorada, FL, Tranquility Bay Resort in Marathon, FL and The London West Hollywood - and we plan to grow. We seek team members who share our values:

  • We enjoy the thrill of competition against other hospitality companies; we believe competition pushes us to do our best and allows us to measure our progress
  • We enjoy helping people by creating memorable experiences that both leisure and business guests will go out of their way to come back for
  • We believe in efficiency and sustainability in our operations, so we can grow a stable, secure business with minimal environmental impact
  • We do everything with a sense of humor and an enjoyment of life
If this sounds like you, we look forward to the opportunity to meet you.

I. Job Summary
Maintain the security of property and guests.
II. Job Responsibilities
Security Management
* Enforce staff compliance with the Emergency Action Plan (EAP).
* Keep accurate logs of all calls, deliveries, guest assistance and security issues. Highlight problem areas and discuss these with the Director of Security.
* Ride or walk the property to ensure the security of the area at all times.
* Be knowledgeable in order to repair all property locks, safes and elevators.
* Enforce lock reset procedures if employee has lost keys that access any property location on Cheeca Resort & Spa.
* File loss-of-property/theft/incident reports.
* Manage evening deliveries, ensuring timely delivery to the appropriate location.
Guest Management
* Greet all guests encountered on the property.
* Ensure confidentiality of hotel guests.
* Follow proper procedures for entry into guest rooms.
* Assist guests by acting as a valet, showing guests to rooms, assisting guests with luggage, and acquiring housekeeping items for guests (toilet paper, sheets, pillows, etc.).
* Accommodate all guest requests in an accurate and efficient manner and follow up within 15 minutes.
* Effectively handle guest security questions and interactions with patience, compassion and respect.
* Promptly and effectively work with guests when filing loss-of-property and other incident reports.
* Follow proper procedures when assisting a guest who has lost a room key.
* Know how and when to contact local law officials or emergency health services when necessary.
* Assist engineering when needed.
* Assist in conducting follow--up training for all resort staff regarding the Emergency Action Plan and Safety Program.
* Train EAP response staff on how to work with guests in the event of an emergency evacuation, fire or other incident that would involve movement of guests to a safe, secure location.
Perform other duties as assigned.
* High school diploma or GED
Skills and Experience (Essential)
* At least 18 years of age
* Valid US State Driver's license or an international driver's license
* Able to read, communicate effectively in English and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving employee or guest complaints
Skills and Experience (Preferred)
* One or more years in a security position at a reputable firm
* Computer skills
* Fluency in Spanish and English
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.

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