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Position Details

Lakewood Regional Support
Lakewood Regional Support
Management Position:
Entry-level Position:
Position Categories:

Security Officer

Position Summary
Responsible for controlling access to, conducting physical inspections of and monitoring surveillance cameras located at, the facilities, which constitute Loews Hotels at Universal Orlando. To ensure the safety and security of guests and employees and the protection of LHUO property and assets.
« Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
« Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
« Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
« Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
« Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
« Verifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
« Maintains signature lists of Management personnel authorized to sign package removal passes
« Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
« Prepares necessary maintenance requests for safety related maintenance requirements identified
« Monitors CCTV cameras, radio communications, and Fire Control Computers
« Documents all security related issues and assistance provided in appropriate Security reports
« Logs, stores, and returns lost and found items in accordance with hotel policies
« Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
« Monitors and ensures compliance to hotel key control policies by all employees
« Interacts with guests in a courteous and professional manner
« Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
« Completes all daily reports in accordance with the Safety Security Manual
« May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
« May assist in the collection/distribution of employee uniforms
« May assist in the distribution of employee paychecks
« May assist in obtaining materials from Storeroom areas during non-operating hours.
« Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
« Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
« Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
« Other duties as assigned

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
Required Skills and Experience
« High School diploma or equivalent
« Excellent observation, communication, guest service and report writing skills
« Minimum two years previous Security experience in large convention hotel environment
« Possess, Class "D" Security license, CPR and First Aid certification, or ability to obtain
« Ability to speak, read and write English fluently
« Able to work a flexible schedule, including weekends and holidays
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V