Property Name
Mondrian Hotel Los Angeles
Job Title
Security Officer
Location
California-Los Angeles/Long Beach
City
Los Angeles
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Security

CORPORATE OVERVIEW

Morgans HoteI Group is proud to be a perpetual pioneer in the hospitality industry. Founded in New York City in 1984, Morgans is recognized worldwide as the originator of the boutique hotel concept. By constantly refining basic ideas and always striving to reinvent the hotel experience, Morgans Hotel Group has created a number of breakthrough concepts that have revolutionized the industry. With twelve properties in its worldwide portfolio, Morgans is a market-leader that is poised for growth. Our design-driven approach to reinventing the traditional hotel space has made Morgans a sought after brand for guests and owners alike. Join our trend-setting team of top operators whose driving purpose is to create engaging and dynamic guest experiences for all who enter!

JOB DESCRIPTION

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Duties & Functions:
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
* Follow property specific procedures for handling emergency situations (eg, evacuations, medical emergencies, natural disasters)
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
* Maintain awareness of undesirable persons on property premises
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
* Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc, including using Material Safety Data Sheets (MSDS)
* Complete appropriate safety training and certifications to perform work tasks
* Patrol all areas of the property by foot or vehicle using specified equipment (eg, flash light, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access
* Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded
* Lock property entrances during designated times
* Conduct daily physical hazard inspections and report any unsafe conditions or work practices
* Respond to the scene of guest or employee accidents and determine if emergency aid is required
* Administer first aid/CPR to guests or employees as required
* Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc
* Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
* Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required
* Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident
* Respond to domestic problems with guests and call for outside assistance if necessary
* Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms
* Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc
* Resolve safety hazard situations
* Escort any unwelcome persons (eg, trespassers, loiterers) from the property without interrupting the orderly flow of property operation
* Report to scenes of vehicle accidents/thefts and document all required information
* Call for assistance using proper code responses
* Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged
* Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals
* Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
* Conduct interviews with relevant parties in order to obtain statements and information related to incidents

Specific Job Knowledge & Skills:
* High School Diploma or equivalent required
* One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
* Enter and locate work related information using computers and/or point of sale systems
* Possess a gracious, friendly, and fun demeanor
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork

Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.� This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.� Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.� The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The employee will actively follow MHG policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

Experience

Preferred
* Less than 1 year(s): Security, Customer Service

Education

Preferred
* High School or better

Licenses & Certifications

Preferred
* Training for Intervention

Skills

Preferred
* Strong Writing Skills
* Strong Verbal Skills
* Positive, Gracious Demeanor
* Hospitality Skills
* Ability to Stand for Hours

Behaviors

Preferred
* Team Player: Works well as a member of a group
* Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred
* Self-Starter: Inspired to perform without outside help
* Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

JOB REQUIREMENTS

See job description