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5C145CBFC17356B9
Security Agent | Newport Beach
Property Name
Balboa Bay Resort
Job Title
Security Agent | Newport Beach
Location
California-Orange County/Anaheim
Company Name
City
Newport Beach
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Security

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description


Part Time  (3:30pm - 12pm)

Position Summary: Safeguards hotel property, assets, guests, visitors and team members.

Responsibilities:

1. Patrols hotel/resort property to ensure the safety of guests and team members and to protect all hotel assets. Answers house calls, assists guests and team members with respect to safety, security and hotel operations. Assists injured guests and team members, ensuring documentation and disposition of reports. May use vehicles to patrol property.
2. Investigates, records and reports any accidents, incidents or other issues necessary for the safe and efficient operation of the property and safety of persons.
3. Maintains accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and team member and guest interaction.
4. Administers property's key control policy. Provides key assistance, lock programming and related investigations as requested or required.
5. Resolves guest complaints and anticipates potential problems by reviewing and monitoring incident reports.
6. Follows all safety and security policies and procedures.

Qualifications (relevant experience, education and training):

  • 1. High school diploma or general education degree (GED), or equivalent combination of education and experience. Specialized police or security training preferred.
    2. One year of experience in related security position. Hospitality and/or luxury setting experience preferred.
    3. Must have excellent customer service/communication skills to work with guests.
    4. Requires ability to use property's computer and systems to record, store and analyze information.
    5. Must be able to speak, read, write and understand English.
    6. Able to work independently with minimal guidance and as part of a team.
    7. May require valid drivers' license in good standing with clean driving record.
  • 8. Must be able to provide a current and active Guard Card or willing to obtain by time of hire.
  • 9. Shift times are subject to change at any time, based on Department's needs. Applicants must be able to provide flexible availability, and can be scheduled for various shift times as needed by the Department Manager.

Balboa Bay Resort is an equal opportunity and E-verify employer. 


(ref. 22525)

Job Requirements


We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.