Sales Manager - SMERF
Property Name:
Wyndham Irvine Orange County Airport
Job Title 
Sales Manager - SMERF
California-Orange County/Anaheim
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

The Sales Manager is responsible for effectively
soliciting and becoming familiar with all accounts in his/her market segments.
He/she is also responsible for prospecting and closing on assigned
accounts/territory to positively impact hotel revenues.

  • Must
    be able to effectively communicate both verbally and written with all level of
    employees and guests in an attentive, friendly, courteous and service oriented
  • Must
    be effective at listening to, understanding, and clarifying concerns raised by
    employees and guests.
  • Must
    be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach
    all encounters with guests and employees in an attentive, friendly, courteous
    and service-oriented manner.
  • Attend
    all hotel required meetings and trainings.
  • Participate
    in M.O.D. coverage as required.
  • Maintain
    regular attendance in compliance with Wyndham Hotel Group Standards, as
    required by scheduling, which will vary according to the needs of the hotel.
  • Maintain
    high standards of personal appearance and grooming, which include wearing
  • Comply
    with Wyndham Hotel Group Standards and regulations to encourage safe and
    efficient hotel operations.
  • Maximize
    efforts towards productivity, identify problem areas and assist in implementing
  • Must
    be effective in handling problems, including anticipating, preventing,
    identifying and solving problems as necessary.
  • Must
    be able to understand and evaluate complex information, data, etc. from various
    sources to meet appropriate objectives.
    • Attend daily Wyndham Business Review (WBR) meeting.
    • Develop a full working knowledge of the operations of
      the hotel, including Food and Beverage, Guest Services and Reservations.
    • Develop a complete knowledge of company sales policies
      and SOP’s, and ensure knowledge of and adherence to those policies by the sales
    • Meet or exceed set goals.
    • Operate the Sales Department within established sales
      expense budget.
    • Participate in required M.O.D. and Saturday office
      coverage as scheduled.
    • Initiate and follow up on leads.
    • Maintain and participate in an active sales solicitation
    • Monitor production of all top accounts and evaluate
      trends within your market.
    • Regularly contact existing accounts based on the tracing
      frequencies of the Account Coverage Program.
    • Meet or exceed sales solicitation call goals as assigned
      by the Director of Sales.
    • Invite clients to the hotel for entertainment, lunches,
      tours and site inspections.
    • Assist in implementing special promotions relating to
      direct sales segments, i.e.WynClub parties, sales blitzes, etc.
    • Assist in the preparation of required reports in a
      timely manner.
    • Be familiar with all Wyndham sales policies and selling
      techniques with an emphasis on maximizing occupancy and Average Daily Rate
    • Conduct a professional, thorough site inspection of the
      hotel with clients, exhibiting key features and benefits of the property.
    • Use your property’s computerized sales management system
      to manage the hotel’s business, including (but not limited to) generating
      reports, entering business, blocking space and building accounts.
    • Meet and greet onsite contacts.
    • Abide by Prime Selling Time (PST).
    • Develop networking opportunities through active
      participation in community and professional associations, activities and
    • Review meeting planner evaluations with the Director of
      Sales to ensure that issues receive follow-up.
    • Entertain clients.
    • Handle inquiries as part of Inquiry Day Program.

Education &

  • At least 2 years of progressive hotel sales experience
    in the Orange County market. Sports is a big focus. 
  • Must have a valid driver’s license in the applicable
  • Must
    be skilled in Windows, Company approved spreadsheets and word processing.


  • Long
    hours sometimes required.
  • Light
    work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds
    of force frequently or constantly to lift, carry, push, pull or otherwise move