Sales Manager II
Property Name:
Wyndham Pittsburgh University Center
Job Title 
Sales Manager II
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

The Wyndham Pittsburgh University Center is located on the University of Pittsburgh campus, in the heart of Oakland.  It is several blocks from Carnegie Mellon University as well as several UPMC hospitals.  This 251 room hotel offers a full-service restaurant and lounge, 7,333-sq foot of meeting space, and an indoor heated pool.  Nearby attractions include Heinz Field, Consol Energy Center, PNC Park, Kennywood Park, Sandcastle Waterpark, the Carnegie Museum of Art and Natural History, and Point State Park.  Our employees enjoy free parking, a free meal when working, and discounted hotel rooms throughout the company.  We are less than a block away from public transportation.

The Sales Manager Level II is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.


• Attend daily Wyndham Business Review (WBR) meeting.

• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.

• Meet or exceed set goals.

• Operate the Sales Department within established sales expense budget.

• Participate in required M.O.D. and Saturday office coverage as scheduled.

• Initiate and follow up on leads.

• Maintain and participate in an active sales solicitation program.

• Monitor production of all top accounts and evaluate trends within your market.

• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.

• Meet or exceed sales solicitation call goals as assigned by the Director of Sales.

• Invite clients to the hotel for entertainment, lunches, tours and site inspections.

• Assist in implementing special promotions relating to direct sales segments, i.e.WynClub parties, sales blitzes, etc.

• Assist in the preparation of required reports in a timely manner.

• Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

• Meet and greet onsite contacts.

• Abide by Prime Selling Time (PST).

• Develop networking opportunities through active participation in community and professional associations, activities and events.

• Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.

• Entertain clients.

• Handle inquiries as part of Inquiry Day Program.

Education & Experience: 

• Must have at least 2 years of progressive hotel sales experience in Pittsburgh market.

• Must have a valid driver’s license in the applicable state.

• Must be skilled in Windows, Company approved spreadsheets and word processing.

Physical Requirements:

• Long hours sometimes required.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


General Requirements:

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Participate in M.O.D. & Lobby Ambassador coverage as required.

• Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing nametags.

• Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to maintain confidentiality of information.

• Perform other duties as requested by management.

Wyndham Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We require consent to pre-employment background check & drug testing for all positions.