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Sales Manager-Group, Social and Catering

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Property Name:
Hilton Garden Inn Long Island City
Job Title: 
Sales Manager-Group, Social and Catering
New York-New York City
Company Name: 
Long Island City
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

We are a newly constructed 183 room Hilton Garden Inn located in Long Island City, NY.

We are managed by Crescent Hotels Resorts, a Top 10 National Hotel and Resort Management Company which offers a comprehensive program of benefits designed to serve the diverse needs of our unique workforce. As a full time associate you will be eligible for partially employer paid health, dental, and vision insurance, as well as 100 employer paid life insurance at one times your annual salary available on the first of the month after 60 days of employment. You will also be eligible for participation in our 401K program after 6 months of employment, during monthly enrollments, with a match of 50 cents on the dollar up to 6 and a 5 year progressive vesting schedule. You will also accrue vacation and personal time each paycheck at a rate of ten days of vacation and four personal days after one year (These accruals are based on the average hours you work.) After three months of employment you can begin utilizing any accrued personal time and after six months of employment you can begin utilizing any accrued vacation time. Full time associates also receive holiday pay for seven paid holidays a year. Every associate of ours also enjoys discounted hotel rooms within the Hilton brand and with Crescent Hotels Resorts properties, as well as a free employee meal program.


Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

REPORTS TO Director of Sales Marketing

Prepares all event documentation and coordinates with sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post event phases.

Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Acts as liaison between field sales person and customer throughout the event process. Makes presence known to customer at all times during this process. Is available to solve problems andor suggest alternatives to previous arrangements.

Manages banquet and meeting space for assigned groups.

Advises staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist staff in promoting hotel, developing leads and securing re-bookings.

Access and input data into a computer system to generate account history reports.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

Travel to meet with or call individual corporate clients by telephone to solicit annual, week day and weekend business.

Meet and greet clients, conduct property tours, and promote facilities and services. Answers client inquiries.

Develop and conduct persuasive verbal sales presentations to prospective clients.

Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events.

Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts.

Prepare and present weekly and monthly CateringSales reports.

Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments participation in servicing accounts.

Travel locally to conduct outside calls, promote the hotel and review competition.

Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead.

Detail events to include all food beverage, set up and audio visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotels needs.

Create group resumes, BEOs and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.

Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.

Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.

Comply with attendance rules and be available to work on a regular basis.

Hilton Garden Inn is an equal opportunity employer. We encourage minorities, women, veterans and disabled individuals to apply.
Must have at least 1 year of experience in a sales role for a branded hotel.

Ability to communicate in English.

Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times.

Can communicate well with guests.

Must be willing to pitch-in and help co- workers with their job duties and be a team player.

Knowledge of a hotel structure and how all departments interact.

Ability to effectively communicate with guests in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.

Ability to move throughout the hotel to conduct site inspections.

Additional information
Crescent Hotels and Resorts is proud to be an Affirmative ActionEqual Opportunity Employer. Crescent Hotels and Resorts is committed to providing equal Employment opportunity for all persons in all facets of employment.
EOE MinoritiesWomenVeteransDisabled

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