Property Name
Grand Hotel & Spa
Job Title
Sales Manager
Ocean City
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Marketing/PR, Sales

Sales Manager

Corporate Overview

Established in 1980 by Charles L. Marshall, CHA, Marshall Hotels & Resorts, Inc. operates hotels over a multi-state area including roadside, resort, airport and metropolitan high-rise properties. These include numerous franchise types and independents.

Our expertise include hotel management operations, fiscal and accountant service, development, insurance programs, hotel sales and marketing, advertising, feasibility studies, asset management, consulting and lender workouts.

Job Description

Marshall Hotels & Resorts, a premier management company responsible for performance in an eclectic group of branded and independent hotels throughout the United States, is seeking a proven Sales Manager candidate.  This is an outstanding opportunity for a dynamic sales leader for the Grand Hotel & Spa located on the boardwalk in the resort town of Ocean City, Maryland. 

The successful candidate is responsible for growing overall revenue and profitability, while maximizing customer satisfaction from pre-event planning through post-event phases of service; develop and solicit new and repeat business through a pro-active sales approach that incorporates consultative selling skills; and cultivate and maintain relationships with key hotel personnel to enhance the overall business relationships within the hotel.

Essential job functions include:

  • Aggressively identify, target, pursue and secure key local business and local, state, and regional group accounts at price points that are profitable to the hotel operation

  • Implement effective sales strategies to increase hotel revenue and market share

  • Utilize an understanding of costs associated with sales, including labor, commission and equipment outsourcing (i.e., audio, visual, lighting, rigging, etc.) and work within established profitability guidelines.

    • Utilize current company software, systems marketing tools and standard documents

    • Meet and exceed weekly sales activity and booking goals via the creation and/or execution of the hotels unique Sales Action Plan.

    • Act as a liaison between the sales department and the hotel’s other departments.

    • Meet client needs through attending client meetings, creating and maintaining organized show files and responding to client concerns, questions and problems with urgency

    • Attend weekly staff meetings and sales meetings

    • Assist with reporting as necessary (weekly sales reports, monthly pace reports, annual sales plan and property level account reporting)

    • Attend trade shows and networking events to drive sales programs

    • Responsible for generating business through inside and outside direct sales activities

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or equivalent

  • Two (2) years of sales and/or hospitality experience

  • Knowledge of the hospitality industry and sales processes

  • Ability to read English and decipher financial reports and records

  • Strong written and verbal communication skills