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Sales Manager

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Property Name:
Hilton Vancouver Metrotown
Job Title: 
Sales Manager
British Columbia-Vancouver
Company Name: 
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

The Hilton Vancouver Metrotown is the newest addition to the Crescent family in Canada. Just steps from the Metropolis at Metrotown shopping centre and Skytrain, this hotel features 283 contemporary rooms, executive lounge, full-service restaurant and lounge as well as 15,000 sf of banquet space.

Join our team of hospitality professionals who are building our success based on passion and expertise. We understand that a positive work environment directly translates to our focus on promoting a positive, diverse work environment. We are currently looking for energetic and passionate individuals with an interest in developing their career.

The Hilton Vancouver Metrotown is looking for Sales Manager to join our Team. The role reports to the Director of Sales and is responsible to manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.


Move throughout property to conduct site inspections. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.

Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments participation in servicing accounts.

Develop and conduct persuasive verbal sales presentations to prospective clients.

Travel locally to conduct outside calls, promote the hotel and review competition.

Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.

Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead.

Communicate both verbally and in writing to provide clear direction to staff.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.


Customer Satisfaction Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with colleagues and guests. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills andor improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety Security The safety and security of our guests and associates is of utmost importance. Every associate must adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


High school or equivalent education required. Bachelors Degree preferred.
Minimum of 1-5 years Sales experience preferably in hotels.
Must be able to speak, read, write and understand English fluently.
Must possess advanced computer skills.
Must have excellent interpersonal and sales-related skills.
Must have exceptional organizational skills.
Must be willing to adhere to grooming and attire policy as outlined by brand standards and ensure adherence at all times from all team members.

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