Sales Manager

Radisson Blu Mall of America

Location: US - MN - Bloomington

Dec 2, 2017
Job Details
Unique. Stylish. Entirely Radisson Blu. Upper upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The role of the Sales Manager is to achieve hotel revenue, profit and customer satisfaction goals by soliciting, negotiating and booking business within specific markets (group or transit) and coordinating the execution of business with other departments


* Guests
* Meeting planners, corporate customers
* Employees
* Hotel owners
* Vendors


Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu's overall mission, vision values and strategies

* Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments

* Develops data and recommends programs to meet clients' needs
* Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
* Solicits files on a timely basis to confirm business
* Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
* Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Carlson Hotels
* Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
* Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

* Communicates clients' requests to all departments in an effective and timely manner
* Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team
* Assists with the completion of monthly booking report(s)
* Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality


* Minimum one - three years hotel sales experience
* Local market knowledge preferred
* High school diploma required, bachelor's degree preferred
* Experience managing to brand standards
* Able to collaborate effectively with other hotel employees and managers to ensure teamwork
* General knowledge of contract laws
* Proficient computer skills including Microsoft Office suite
* Strong verbal and written communication skills
* Strong negotiation skills
* Ability to travel


* Sitting for extended period of time
* Occasional long periods of standing
* No heavy lifting expected, exertion of up to 25 pounds of force occasionally may be required
* Good manual dexterity for the use of common office equipment

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
-Minimum one - three years hotel sales experience
-Local market knowledge preferred
-High school diploma required, bachelor's degree preferred
-Experience managing to brand standards
-Able to collaborate effectively with other hotel employees and managers to ensure teamwork
-General knowledge of contract laws
-Proficient computer skills including Microsoft Office suite
-Strong verbal and written communication skills
-Strong negotiation skills
-Ability to travel
Additional Details
December 1