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Sales Manager - 1 Year Maternity Leave
Property Name:
DoubleTree by Hilton West Edmonton
Job Title: 
Sales Manager - 1 Year Maternity Leave
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position?: 
Bonus Pay: 

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.

Join one of the largest hotel teams in Edmonton at the DoubleTree by Hilton West Edmonton – where the little things mean everything! We have been recognized as an Employer of Choice by the Alberta Hotel & Lodging Association for 2016!

Our friendly and attentive staff are dedicated to providing personalized service throughout our guest’s stay. We call it CARE (Create A Rewarding Experience). 

We are looking for a Sales Manager to join our Sales & Catering Team on a 1 year contract!!!

Basic Purpose:

In the role of Sales Manager, you will lead the plans to maximize revenue, secure new business and grow existing relationships. This position liaises with all hotel departments to ensure consistent high level service is delivered to each guest.

Major Responsibilities and Duties (to fulfill major purpose):

  • Effectively prospect and solicit new and repeat business
  • Negotiate and prepare sales proposals and contract, understanding legal terms and conditions
  • Meet or exceed monthly sales revenue and activity quotas
  • Attend pre-event meetings to fully understand group needs
  • Effectively manage customer budgets to maximize revenue and meet customer needs
  • Manage existing client relationships while seeking new business for the hotel
  • Strategize, plan, and execute local blitzes, trade shows, and/or client events
  • Review sales & marketing action plan and coordinate activities connected with key market segments
  • Provide input and ideas towards marketing and sales strategies
  • Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest problems and complaints
  • Attend networking and local community events acting as an ambassador for the hotel
  • Accurately forecast group sleeping rooms and event revenue
  • Other related duties as assigned
  • Project a favourable image of SilverBirch Hotels & Resorts to the public at all times
  • Consistently demonstrates SilverBirch Hotels & Resorts values – Engagement, Quality, Performance, Growth, and Integrity

 Skills, Knowledge and Abilities Required:

  • Sets a positive example for guest relations
  • Effective sales skills to secure new business and up-sell products and services
  • Proven interpersonal, time management, organizational and presentation skills, with a high level of detail-orientation
  • Strong working knowledge of the sales process, including prospecting, telemarketing & outside sales calls
  • Knowledge of Front Office/Reservation/Sales procedures
  • Good presentation skills
  • Strong written and verbal communication skills; strong problem solving skills
  • Flexible and energetic with ability to work well in a fast paced and dynamic environment

Working Conditions:

  • Normal office working conditions
  • Lifting of supplies, material/collateral. From time to time the position will require long periods of standing
  • Some weekend, evening or holiday hours may be required
  • Intermittent business travel as required

Experience, Training and Education (demonstrating requirements):

  • University or College degree or diploma in Hotel Management/ Business Administration or equivalent combination of education and work experience
  • 2-3 years’ of professional sales experience and hospitality experience an asset
  • Responsible corporate citizen; committed to notion of “green” hotels.
  • Ability to use standard software applications, such as Microsoft Office, and hotel systems – Delphi.
  • Preferred experienced in branded and or full service hotel 
  • Knowledge of Event Service Operations

Make a difference and join our team and help us create a truly rewarding hotel experience for our guests through our culture of CARE. 

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