Sales Manager (Southeast Market)

The Fairmont Southampton

Location: Bermuda - Southampton

Dec 7, 2017
Job Details

Sales Manager (Southeast Market)
Our New York Satellite Sales Office for Fairmont Southampton is seeking a service-oriented professional with exceptional organization skills to join our Sales & Marketing team. 

Hotel Overview: 

Reigning from Bermuda's highest point, over a majestic 100 acre estate, Fairmont Southampton is located on the southern shore of Bermuda. Fairmont Southampton has been the island's premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:

Reporting to the Director of Group Sales in New York, and will be home-based in the Southeast.  Responsibilities and essential job functions include but are not limited to the following: 

  • Meeting and exceeding personal sales room night booking goals

  • Exceeding monthly activity goals in all categories including site inspections, personal sales calls, entertainment and prospecting 

  • Identifying and executing key action steps quarterly to achieve booking goals

  • Developing key and developmental accounts to generate long term business partnerships

  • Actively target and solicit new business within the territory

  • Effectively use all means of communication to pursue leads in a timely and professional manner

  • Working with DOGS and DORM to meet and exceed budgeted group room rate.

  • Developing and maintaining a strategic plan, to include enhancing current client relationships, expanding client base, tracking client data, implementing tactics to surpass principal competitors 

  • Collaborating with Conference Services regarding groups generating rooms and banquet revenue

  • Remain current with industry trends utilizing various resources including trade publications/memberships

  • Participating in sales events, trade shows to include preparing for events i.e. client invitations, facilitating of event

  • Participating in various meetings to include daily sales meeting, GRC conference calls, and pre-Convention meetings

  • Participating in training workshops as required 

  • Travelling to Bermuda as required to cover the sales office, interact with other departments relevant to group Fam trips and key site inspections

  • Other travelling which may include overnight and weekends

  • Efficiently manage allocated annual travel and entertainment budget 

  • Managing a coordinator shared with other Sales Managers

  • Maintain positive relations guests, clients, colleagues, vendors and other stakeholders

  • Performs other related duties and projects as assigned


  • A Bachelors Degree and/or Hotel Management degree preferred

  • 5 years' hotel sales experience in particular luxury resorts

  • Established strong relationships within the Southeast region, preferably Georgia, Florida and the Carolinas in all key segments i.e. financial, association, corporate meeting, incentive and insurance

  • Must be a results-oriented, extraordinarily motivated professional with an engaging personality who thrives in a multi-cultural, diverse, fast-paced, team environment

  • Excellent customer service, team, leadership, organization, communication, multi-tasking and facilitating skills

  • Proven strategic and project planning record 

  • Computer literacy including Opera Sales & Catering, Sales Net, Property Manager and Microsoft Office Suite required

  • Ability to travel and work non traditional hours and days of week

Visa Requirements:  Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Additional Details
Applicants who do not already have legal permission to work in Bermuda will not be considered.
Sales, Marketing/PR