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Position Details

Loews Hotel 1000
Loews Hotel 1000
Management Position:
Entry-level Position:
Position Categories:
Sales & Marketing
Job Availability:

Sales & Marketing Coordinator

Position Summary

Loews Hotel 1000 consists of 120 guest rooms, approximately 12,000 square feet of meeting space, a full-service spa, virtual Golf Club, and with a new seafood restaurant emerging in September 2017. The property is located in the heart of downtown Seattle, steps from the waterfront along Elliott Bay, and conveniently centered near Pike Place Market, Seattle Art Museum, the business district and lively and historic Pioneer Square

The Sales & Marketing Coordinator is responsible for providing support the Sales & Marketing Team. Responsible for assisting designated sales manager/managers.  Techniques of office management and organization are critical.  Must ensure efficient and timely processing of all assigned tasks.  

Responsibilities include:

  • Drafting proposals and contracts

  • Preparing sales presentations

  • Answering incoming phone calls

  • Entering information into Delphi

  • Ordering office supplies

  • Maintain an orderly system to ensure the delivery of all messages to office staff.

  • Prioritize work on a daily basis.

  • Be pleasant and helpful with internal and external clients.

  • Accurately type correspondence including memos, forms, contracts, and letters as needed.

  • Input account, booking and profile information into the DMPE system within the designated time frame and adhere to all guidelines as set forth in the Delphi Procedures and Standards.

  • Run future availability reports each day and distributes to sales team.

  • Make travel arrangements for his/her Manager including airline, hotel, car rental, cash advances and registration for conventions attending.

  • When receiving a lead, ask for all pertinent information. Use client's last name during conversation. Give client name of sales manager that will be returning phone call. Always thank the caller for calling.

  • Set-up and maintain files in a neat and orderly manner adhering to the prescribed format:

  • Assist with return phone calls. Help clients with details on upcoming groups.  Make every effort to resolve requests on the first call.

  • Make reservations and take care of amenities for Managers.  Follow-up by double-checking all VIP reservations and amenities. Call the Reservations Department and have the VIP rooms pre-assigned. Call Room Service to see that they have amenity request. Notify Manager of room assignment and status of amenity.  Ensure that personal note accompanies all amenities.

  • Assist with special project tasks, including mailings, sales blitz lists and other sales related activities.

  • Prepare contracts for Sales Managers; merge, alter and distribute for a tentative booking.

  • Assemble proposals and regret correspondence for Sales Managers.

  • Create reader files for Sales Managers and prepare them for monthly review by the Director of Sales.

  • Produce V.I.P reservations for the Reservations Department, and follow up to ensure the guest will be accommodated upon arrival.

  • Assist in training new Sales Assistants on how the Sales Department and the hotel operate to accommodate clients/guest and their daily responsibilities to the Sales Manager.

  • Create Post Convention Reports, merge corresponding thank you letters.

Required Skills and Experience
  • Bachelor's Degree, preferably in Hospitality, Business Management, Communications, or related field

  • One to two years of hotel experience

  • Proficiency in Microsoft Office

  • Excellent written and verbal communication skills

  • Knowledge and experience with Delphi is preferred

  • Excellent communication, organization, written and guest relations skills

Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V