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367DA4F9AAC214EB
Rooms Supervisor
Property Name
The Hotel Contessa
Job Title
Rooms Supervisor
Location
Texas-San Antonio
Company Name
City
San Antonio
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Front Desk
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

BASIC FUNCTION: The Rooms Supervisor is to oversee the operation of the Front Office ensuring the highest levels of guest service. The Supervisor settles guest problems and is empowered to act in the absence of a manager.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • High school graduate or equivalent.
  • Two years experience in front desk or reservations.
  • 6 months supervisory experience
  • Computer proficiency.
  • Advanced knowledge of Front Office computer systems including the ability to solve basic system related problems.

ESSENTIAL FUNCTIONS:

  • Ensure exceptional guest service is delivered at the front desk.
  • Complete morning and evening Front Office reports.
  • Resolve guest and associate problems expediently and in a professional manner.
  • Direct the efforts of the Front Office Employees, delegating work in a fair and equitable manner.
  • Assist in the training and motivating of Front Office Employees.
  • Attend required meetings as a representative of the Front Office.
  • Solve basic computer problems.
  • Perform additional duties as requested by the Front Office Manager.
  • Focuses on achieving optimum revenue for hotel and involved in sell out/oversell strategies.
  • Is able to handle all accounting and billing inquiries or disputes related to front office. Conducts pre-shift meetings on daily basis.
  • Ensures confidentiality of sensitive guest information.
  • Must be willing to work a flexible schedule.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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