Rooms Manager: Drury Inn & Suites Grand Rapids

Drury Hotels

Location: US - MI - Grand Rapids

12/1/16 7:30 PM
Job Details
Rooms Manager: Drury Inn & Suites Grand Rapids - Grand Rapids, MI

Due to continued growth and new hotel openings, Drury Hotels has an exciting career opportunity waiting for you!We are currently searching for a RoomsManager for our Drury Inn & Suites Grand Rapidsproperty!

Successful applicants should be ready to provide input and make an impact while learning the Drury product and culture quickly, all while maintaining the industry leading service scores – a record ELEVEN-IN-A-ROW J.D.Power Awards ( andrecent recognition asone of theBest Midsize Employers by Forbes(

In this highly visible top management role you'll have a chance to bring our President, Chuck Drury's mission into reality - "We're different than the big franchise chains. We build, own, and operate all of our hotels. Our focus is ensuring that our guests get more for their dollar than our competitors. If we provide a consistent experience at all of our hotels, we believe we can be the first choice as a home away from home." If this sounds like you, and something you can believe in, consider Drury Hotels as your next career move. It could be your best one.

Drury Hotels, a privately owned corporation, has consistently demonstrated a record of conservative and stable growth. Drury Hotels has been a part of the hospitality industry for over40 years, and has continually retooled its product to make it ever contemporary and responsive to guests' needs and wishes. Drury has continued to stick with the basics that helped the company grow from a small plastering business in the bootheel of Missouri to a successful, growing system of 130 hotels in 20 states. The exceptionally friendly and hardworking team members at every Drury Hotel share the same simple virtues that the brothers learned on the family farm and adapted to the road...You are our guest, you are welcome and your satisfaction is guaranteed!

Some duties include:

Selects, trains, supervises, develops, coaches, and provides motivation for all Housekeeping, Laundry and Maintenance team members to ensure efficient, safe operations and to maintain an atmosphere of +1 Service for our guests and team.

Operates the Housekeeping and Maintenance departments. Ensures all reports and checklists are turned into the Manager on Duty and communicates any follow-up needed for the evening.

Positively promotes and implements new procedures and policies in adherence to Drury policies and procedures; systematically monitors, evaluates and reports effectiveness of these policies and procedures to the General Manager.

Demonstrates positive leadership characteristics which inspire team members to exceed expectations and holds team members accountable for achieving Drury standards.

Ensures implementation of processes regarding preventative maintenance and quality control programs per Drury policies and procedures.

Directs/oversees the cleanliness, maintenance and set up of meeting space.

Controls labor cost using the Housekeeping Best Practice procedure. Prepares, monitors and updates team member schedules to ensure proper staffing levels based on the hotel’s occupancy. This includes use of forecasting reports, MPR requirements and the evening occupancy call.

What You Get!

- A Team-Oriented Work Atmosphere
- Excellence in Customer Service & Hospitality
- A Comprehensive Training & Orientation Program
- A Competitive Salary
- Benefits Package which includes:
- Medical/Life Insurance
- Dental Insurance
- Short-Term Disability
- Long-Term Disability (Management positions only)
- 401(k) Savings Plan
- Paid Vacation, Personal Days and Holidays
- Discounts at all Hotels
EDUCATION: Requires knowledge, skill and mental development equivalent to completion of 4 years of college or Bachelor's Degree in Hospitality, Business, or a related field.

EXPERIENCE: Requires minimum of 5 years of experience in supervising the work of others. Two years experience in commercial housekeeping or maintenance preferred.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during 5 to 6 hours each day while inspecting rooms. Requires ability to lift up to 35 pounds intermittently during the work day. Requires the ability to perform all Housekeeper and House Person job duties

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Rooms Director