Req # 6598BR
Job Title Rooms Controller
Position Type Full Time - Regular
Location Name Westin Cleveland City Center (468)
Sage is looking for independent thinkers with their own entrepreneurial spirit. We’re not asking you to fit the mold; we’re hoping that you break it.
Risk takers and creative spirits with a penchant for numbers are welcome. We are a results-driven company creating places that are more than just heads in beds, so we’re looking for more than just a person behind a desk.
Achieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. We give back to the community, look challenges dead in the eye. We manage and lead and we leave our environments better than we found them. Interested?
Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have basic customer service skills and PC operation. Must be extremely adept communicator and fluent in oral and written English. Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must be able to use tact and understanding when dealing with demanding customers. Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time. Must be friendly, enthusiastic and helpful.
Must have vision to read small details on computer screen, detailed computer printouts and written communications. Must have manual dexterity to use computer key board and handle written material. Must have ability to communicate verbally and to follow written or verbal instruction.
High school diploma or equivalent.
No previous experience required.
Telephone, calculator, PC.
Prolonged sitting throughout entire shift at computerized or manual work station in office environment.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.