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Rooms Controller

Location:
MX - Mexico City
Date Posted:
10/11/16 22:30
Company Name:
Hilton Hotels and Resorts
Hilton Hotels & Resorts

A Room Controller assists in organizing all groups / crew related tasks and prepares the Front Office Team to ensure that Team Members are prepared and well-informed to receive groups / crews and offer them an exceptional experience from check-in through check-out.

What will I be doing?

As a Rooms Controller you will work closely with the sales-, finance- and housekeeping department to ensure everything is organized before, during and after the group's / crew's stay. It will be your responsibility to align the entire front office team and make sure everyone is informed and prepared. The Rooms Controller is required to perform the following tasks to the highest standards:

* Assist the Front Office Manager to oversee the entire operation related to groups / crew, maintaining the company's highest standards

* Attend weekly group meeting, write an email to entire front office team with summary of most important points

* Attend Summits

* Attend BFM

* Read group information received by the sales department and analyze rooming lists

* Ensure Team Members (entire FO - Guest Service, Business Center, Executive Lounge, Concierge and Reception) have current knowledge of all groups that are arriving within upcoming days and in-house
* Support supervisor in charge of scheduling to assure group business is well covered
* Ensure VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
* Assignment of rooms, entering of special comments, do not move, pre-block
* Support the team to prepare on a daily basis crew arrivals

* Assign someone to check-in crew, prepare necessary material (wifi code, name list with room numbers, keys)
* Send BEO when necessary and contact airline to inform about waiting time
* Coordinate waiting time with security and room service

* Assist the Front Office Manager to continuously monitor trends and focus on improvement
* Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Assist the Front Office Manager with the incentive program, set targets, define incentives, monitor results
* Monitor and control upsells
* Administrative tasks such as payroll, scheduling
* Take role of supervisor when needed
* Act in accordance with policies and procedures when working with front of house equipment and property management systems


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

Hilton Hotels & Resorts

A Room Controller assists in organizing all groups / crew related tasks and prepares the Front Office Team to ensure that Team Members are prepared and well-informed to receive groups / crews and offer them an exceptional experience from check-in through check-out.

What will I be doing?

As a Rooms Controller you will work closely with the sales-, finance- and housekeeping department to ensure everything is organized before, during and after the group's / crew's stay. It will be your responsibility to align the entire front office team and make sure everyone is informed and prepared. The Rooms Controller is required to perform the following tasks to the highest standards:


* Assist the Front Office Manager to oversee the entire operation related to groups / crew, maintaining the company's highest standards


* Attend weekly group meeting, write an email to entire front office team with summary of most important points


* Attend Summits


* Attend BFM


* Read group information received by the sales department and analyze rooming lists

  • Ensure Team Members (entire FO - Guest Service, Business Center, Executive Lounge, Concierge and Reception) have current knowledge of all groups that are arriving within upcoming days and in-house
  • Support supervisor in charge of scheduling to assure group business is well covered
  • Ensure VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Assignment of rooms, entering of special comments, do not move, pre-block
  • Support the team to prepare on a daily basis crew arrivals
    • Assign someone to check-in crew, prepare necessary material (wifi code, name list with room numbers, keys)
    • Send BEO when necessary and contact airline to inform about waiting time
    • Coordinate waiting time with security and room service
  • Assist the Front Office Manager to continuously monitor trends and focus on improvement
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Assist the Front Office Manager with the incentive program, set targets, define incentives, monitor results
  • Monitor and control upsells
  • Administrative tasks such as payroll, scheduling
  • Take role of supervisor when needed
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems


Job Requirements

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team



What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Categories
Front Desk
Property
Hilton Mexico City Reforma
Entry Level Position
Yes