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41DC4CF2CD8510C5
Rooms Controller
Crowne Plaza Seattle Downtown
Seattle, WA, US 98101
Seattle
WA
98101
8/10/17 12:00 PM
9/9/17
Hotel/Resort
Accounting
No
 

BASIC PURPOSE: Coordinate room assignments, room blocks, billing/credit instructions prior to the customers' arrival in accordance with all standard operating procedures to achieve the optimum level of customer satisfaction.



FULL TIME POSITION. 17.50/PER HOUR. OPEN SCHEDULE AVAILABILITY. MUST BE AVAILABLE TO WORK 8 HOURS SHIFT BETWEEN 9AM AND 7PM.



As a room controller you will:


Pre-register and block reservations for arrival. Review discrepancy reports and expected departures to ensure pre-registration is correctly processed in a timely fashion.


Arrange billing/credit for all group arrivals and coordinate group master listing special requests/instructions of the group contact.


Block special requests for all group and transient arrivals.


Pre-block and register all contract rooms on a timely basis while ensuring accuracy of block.


Complete detailed group information sheet on a daily basis and distribute to appropriate departments.


Follow up on guest complaints to ensure highest level of customer satisfaction is achieved.


Communicate daily with front desk staff to ensure they are well informed of details of guests reservations and groups then log in shift book.


Assume the duties and responsibilities of PBX Operator, Front Desk Clerk, Bell person in the absence or during high volume periods.



Fundamental:


High School education or equivalent experience. Three months to one full year of employment in a related position. Requires working knowledge of Rooms, Front Desk, Reservations, policies and operations.


Ability to read and speak in English. Second language preferred.



BENEFITS- Insurance options (Medical, Dental, Vision)- Paid sick time- Paid vacation timev- ORCA bus pass discount (50% off monthly pass)- Paid holidays - Free employee meals- Employee rates at IHG hotels


Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.



 
Requirements
 
 
 
http://careers.interstatehotels.com/jobs/1106590-rooms-controller/frame?source=hcareers
ihr Hotels and Resorts logo

Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - WA - Seattle
Position: Rooms Controller
Salary:   
Management Position: No
Bonus Plan: No
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Accounting
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

Logo
Crowne Plaza Seattle Downtown
Rooms Controller

Position Description

BASIC PURPOSE: Coordinate room assignments, room blocks, billing/credit instructions prior to the customers' arrival in accordance with all standard operating procedures to achieve the optimum level of customer satisfaction.



FULL TIME POSITION. 17.50/PER HOUR. OPEN SCHEDULE AVAILABILITY. MUST BE AVAILABLE TO WORK 8 HOURS SHIFT BETWEEN 9AM AND 7PM.



As a room controller you will:


Pre-register and block reservations for arrival. Review discrepancy reports and expected departures to ensure pre-registration is correctly processed in a timely fashion.


Arrange billing/credit for all group arrivals and coordinate group master listing special requests/instructions of the group contact.


Block special requests for all group and transient arrivals.


Pre-block and register all contract rooms on a timely basis while ensuring accuracy of block.


Complete detailed group information sheet on a daily basis and distribute to appropriate departments.


Follow up on guest complaints to ensure highest level of customer satisfaction is achieved.


Communicate daily with front desk staff to ensure they are well informed of details of guests reservations and groups then log in shift book.


Assume the duties and responsibilities of PBX Operator, Front Desk Clerk, Bell person in the absence or during high volume periods.



Fundamental:


High School education or equivalent experience. Three months to one full year of employment in a related position. Requires working knowledge of Rooms, Front Desk, Reservations, policies and operations.


Ability to read and speak in English. Second language preferred.



BENEFITS- Insurance options (Medical, Dental, Vision)- Paid sick time- Paid vacation timev- ORCA bus pass discount (50% off monthly pass)- Paid holidays - Free employee meals- Employee rates at IHG hotels


Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.



 
Requirements
 
Requirements
Requirements
 

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