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312937

Position Details

Company:
Loews Ventana Canyon Resort
Property:
Loews Ventana Canyon Resort
Location:
Arizona-Tucson/Yuma
Management Position:
No
Entry-level Position:
No
Industry:
Hotel/Resort
Position Categories:
Reservations
Job Availability:
Immediately

Rooms Controller

Position Summary

Preblocks rooms for all VIP’s, Loews First arrivals, Guest History arrivals, and for all guests having special requests.  Notifies Housekeeping of special requests, late checkouts, room changes, and day-use rooms.  Assists Guest Service Agents with all room changes, ensuring accurate statusing of all rooms.  Attends to daily due-outs, clearing system prior to end of shift.  Prints and assembles park tickets for guests arriving with package reservations.  Prints department reports.  Answers phone in back Guest Services office.  Assists at Front Desk by checking guests in and out during peak arrival and departure periods.

  • Preblocks rooms for all arriving VIP’s, Loews First guests, Guest History guests, and all other guests having special requests
  • Completely familiar with Loews First and airline travel partner programs and can accurately communicate the benefits of these programs to guests
  • Continuously and proactively oversees the hotel’s Ready Room Program, paging guests when rooms are ready
  • Assists GSA’s with all room changes, thoroughly documenting all changes and communicating pertinent information to all appropriate departments
  • Prints and assembles park tickets for guests arriving with package reservations.
  • Works with Housekeeping on a continuous basis to maintain accurate status of all guestrooms
  • Prints Guest Services reports according to required frequency schedule
  • Answers telephone calls to back Guest Services office in a professional manner consistent with Loews Hotels Star Service Standards
  • Assists callers with hotel and resort information and provides answers to folio questions
  • Handles guest inquiries professionally with utmost courtesy and accuracy
  • Notifies Housekeeping of special requests, late checkouts, room changes, and day-use rooms.
  • Assists at Front Desk by checking guests in and out during peak arrival and departure periods
  • Coordinates the daily selection and upkeep of rooms used for hotel tours
  • Completes special projects as requested by Guest Services Director or Manager

  • Maintains proper computer status of all out of order rooms

  • Provides check cashing and foreign currency conversion for hotel guests in accordance with established hotel guidelines

  • Performs checkout and cash handling activities in accordance with hotel cashiering and credit policies

  • Familiar with wholesale reservations, voucher acceptance policies, and hotel package procedures

  • Posts charges received by Guest Services department from other hotel outlets

  • Reads and initials all entries in Guest Services Logbook and all information on Guest Services bulletin board

  • Reads Group Profiles and Banquet Event information on a daily basis

  • Enters guest comments daily on Guest Comment Clipboard for communication to Hotel Executive Committee

  • Maintains the cleanliness of back Guest Services office, contacting Housekeeping for any major cleaning tasks

  • Issues, provides access to, and closes out guest safe deposit boxes as requested

  • Other duties as assigned

  •  

    General

  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow employees

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Complies with hotel standards, policies and rules

  • Recycles whenever possible

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards

Required Skills and Experience
  1. Minimum one year previous Rooms Control experience

  2. Excellent guest service skills

  3. Excellent oral communication abilities

  4. Strong analytical skills

  5. Able to work a flexible schedule, including weekends and holidays

Contact Name:
Marcy Heiman
Title:
Human Resources Manager
Email:
Phone:
520-529-7858
Address:
7000 N Resort Drive
Ventana Canyon Resort
Tucson, AZ, US
Fax:
520 529 7991
Bonus:
No
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation:
No
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V