Rooms Assistant Manager (Guest Relations)

Park Hyatt New York

Location: US - NY - New York

Nov 10, 2017
Park Hyatt New York
Job Details
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Rooms Assistant Managerresponsibilities include assisting in overseeing any area in the Rooms Division. This can include the Front Office, Concierge, Housekeeping, and Guest Relations.

This individualis responsible for telecommunications, in-house reservations and in-room dining order taking. As a highly visible role within the hotel it offers the opportunity to provide the highestlevel of guest satisfaction according to luxury standards. Further responsibilities include:
* Assisting, leading and enhancing guest experience from VIP pre-arrival to post departure activities by planning and coordinating withrelated hotel departments and colleagues.
* Maintain professional and healthy relationships with all departments within the hotel
* Respond to a variety of guest request with corrective analyzing and brand standards

Within the Housekeeping role, the individual is responsiblefor assisting in the oversight of the entire housekeeping area, to includepublic areasand night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. Room Assistant Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Director of Housekeeping and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Duties may also include training, staff development and scheduling.

Hyattcolleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

* At least 2 years of progressive experience in a hotel, previous experience in the housekeeping department preferred
* Supervisory experience required
* Must be proficient in Windows, Opera, Excel, Hotel Guest Response systems and word processing.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Front Office/Guest Services