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278006

Position Details

Company:
Loews Chicago
Property:
Loews Chicago Hotel
Location:
Illinois-Chicago
Management Position:
No
Entry-level Position:
No
Industry:
Hotel/Resort
Position Categories:
Waitress/Waiter
Job Availability:
Immediately

Room ServiceOrder Taker/ Dispatch

Position Summary

The Loews Chicago Hotel is currently seeking an opening Room Service Server Order Taker/ Dispatch   to join the team. Opened March 2, 2015, Loews Chicago Hotel  features 400 guestrooms, including 25 suites, more than 25,000 square feet of innovative meeting space, multiple outdoor terraces for guest and function uses, spa/fitness center and an outdoor rooftop including a pool overlooking the city.

Boasting city and lake views from the guest rooms, the property is located just one block north of the Chicago River and two blocks east of North Michigan Avenue, in the heart of Chicago. The hotel will be part of a highly visible 52-story tower comprised of the Loews Chicago Hotel and 390 luxury residential apartments.

The Room Service ServerOrder Taker / Dispatch this position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records

More specifically:

  • Maintains Room Service tracking and control records and files
  • Stays informed of status of menu item availability
  • Assists guests with selection of food, beverage, wine, dessert and specialty items,
  • Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
  • Takes and processes room service orders in a timely manner according to Loews standards
  • Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
  • Responds to complaints regarding room service orders in appropriate manner according to Loews standards
  • Posts Amenity charges to guest accounts
  • Distribute amenities to server by confirming guest room number of guest
  • Dispatch bussers/ server to handle guest requests
  • Call back guest to confirm guest satisfaction with food quality and service
  • Other duties as assigned
  • Promotes and applies teamwork skill at all times
  • Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to all guests, management and fellow employees
  • Attends all appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes Complies with hotel uniform and grooming standards
  •  
Required Skills and Experience
  • Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
  • Exceptional guest service and telephone skills
  • Computer skills, ability to operate basic office equipment
  • Effective organizational and communications skills
  • Ability to work flexible schedule to include weekends and holidays
  • Qualification Standards

    Education:  High School Diploma or equivalent

     

Bonus:
No
Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation:
No
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V