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7C839F8FCF7347E1
Room Service Server - Part Time
Property Name
Sacramento Marriott Rancho Cordova
Job Title
Room Service Server - Part Time
City
Rancho Cordova
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Waitress/Waiter

Stanford's Corporate Culture


Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description


The Sacramento Marriott Rancho Cordova provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

ESSENTIAL SKILLS

  1. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
  2. Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
  3. Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
  4. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
  5. Ability to communicate calmly with irate guests, co-workers or supervisors in sometimes tense situations.
  6. Ability to perform job functions with minimal supervision.
  7. Ability to work cohesively with co-workers as part of a team.
  8. Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
  9. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
  10. Ability to understand and carry out instructions in verbal, written or diagram form.
  11. Ability to understand guests’ service needs.
  12. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
  13. Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
  14. Ability to interact with people, particularly in resolving complaints and problems.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  1. Greet the guest, take all food and beverage orders in room service.
  2. Follow all brand standards set forth by Marriott Brand Standards.
  3. Follow standard operating procedures for room service orders
  4. Answer phone calls within three rings.
  5. Upsell food and beverage.
  6. Repeat guest orders to ensure accuracy.
  7. Offer tray removal service.
  8. Perform tray pickups.
  9. Ensure cleanliness in your station.
  10. Maintain a clean dining area at all times.
  11. Responsible for receiving all payments and proper cash, CC and Room Charge procedures.
  12. Performing necessary opening/closing and side work duties.
  13. Prepare food items for guests such as dishing up oatmeal, soup, making toast, dinner salads, bread, etc.
  14. Assist dining room servers as needed.
  15. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  16. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  17. Be a Team Player and encourage the teamwork attitude among staff.
  18. Attends department and inter-departmental meetings.
  19. Notify management and next attendant on duty of any pertinent information related to shift activities.
  20. Be knowledgeable in all hotel emergency procedures.
  21. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
  22. Ensures total guest satisfaction.
  23. Follow supervisor’s instructions and performs other duties as directed or assigned.
  24. Be knowledgeable regarding hotel activities including groups in house and VIP guests

SECONDARY JOB DUTIES

Assist other servers with their tables, if needed.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.

CLIMBING: Occasionally.

LEG/FOOT USE: Occasionally.

REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Frequently. Pushing carts down hallways.

LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone.

HEARING REQUIREMENTS: Constantly required to hear to others in person and on the telephone.

VISION: Constantly. Close vision, distance vision, color vision, depth perception and ability to adjust focus required. Occasionally required to see distances.

DRIVING: N/A for this position.

WORKING CONDITIONS

Safety Requirements: slip resistant shoes.

Exposure to chemicals, noise, vibrations: Exposure to chemicals; moderate to moderately high noise conditions of a kitchen.

Operation of equipment/tools/vehicles: Equipment to include Micros computers and printers, 10 key calculator, telephone, fax, copier, etc.; Kitchen equipment such as toaster, etc.

Work is mostly indoors, protected from weather, but not necessarily inside temperature changes. Some work is outdoors and/or at off-site facilities.

The Sacramento Marriott is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to rebecca.dawes@marriottranchocordova.com or call 916-267-6715 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Requirements


Skills

Preferred

Multi-Tasking Novice Customer Service Novice Behaviors

Preferred

Team Player: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Preferred

Alcohol Training

CA Food Handler