Room Service Server
Property Name
Urban Farmer Philadelphia
Job Title 
Room Service Server
Position Type: 
 
Location: 
Pennsylvania-Philadelphia
Company Name: 
City: 
Philadelphia
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No

With critically acclaimed restaurants across the country, Sage Restaurant Group creates dining experiences where food, drink and inspired design meet and mix and our guests are hungry for life.

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Req #: 3615BR

Job Title: Room Service Server

Position Type: Full Time - Regular

Location Name: Urban Farmer Philadelphia

City: Philadelphia

State: PA

Why Us: Every aspect of Urban Farmer Philadelphia is thoughtfully tailored to the people who live, work and visit this Northeast city — from the look and feel of the restaurant to the locally-sourced offerings served. Just as Urban Farmer achieved in both Portland and Cleveland, the specific local personality is the driving force behind all creative and culinary details, giving it a style unique to Philadelphia. Urban Farmer’s menu emphasizes sustainable local ingredients, and authentic, straightforward preparations. Our rustic pantry is stocked with house-made, preserved and pickled local produce which offers a homespun counterpoint to the refined ambiance. Our chefs build personal relationships with local farms, ranches and fisheries, bringing a taste of their dedication to the table and reaffirming the direct connection between land and plate. Beverage offerings reflect the variety of Pennsylvania beer selections, cocktails made with local craft spirits and an extensive wine program highlighting regional vineyards. Situated in the heart of Philadelphia, Urban Farmer Philadelphia is the third evolution of the modern farm-to-table concept introduced by Sage Restaurant Group Urban Farmer is committed to sustaining the region we live and eat in. Come taste Philadelphia’s Modern steakhouse.

Posting Overview:

Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. Must know standard cash-handling procedures. Must be fluent in oral and written English. Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Abilities

Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.

Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.

Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.

Continuous standing -during preparation, during service hours or during expediting.

Must have moderate hearing to hear customers, supervisors, and communicate with other staff.

Must have excellent vision to see that product is prepared appropriately.

Must have moderate comprehension and literacy to read use records and all special requests.

Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Material/Equipment Used

Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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