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Room Service Server
Property Name
The Heldrich
Job Title
Room Service Server
New Jersey-Northern/Newark
Company Name
New Brunswick
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Position Categories
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

Deliver and serve food and beverage items in a friendly, courteous, and timely manner exceeding guest expectations. Room Service Server is a role model of the hotel's mission, core values, first priorities, policies and procedures.
  • Takes Room Service Orders via telephone and written requests.
  • Uses proper phone etiquette.
  • Greets guests in a warm and friendly manner.
  • Verifies accuracy of order before delivering to the guests.                                          
  • Deliver room service orders to guests in a timely fashion in according to set standards.
  • Setup room service tray.
  • Present check in a friendly in courteous manner to ensure guest satisfaction.
  • Call guest to ensure satisfaction.
  • Remove trays and tables from guest floors and breakdown trays at dish machine.
  • Communicates with management regarding guest comments and concerns.
  • Prepares & delivers amenities.
  • Perform all assigned side work such as fill condiments, clean and setup stations being sure to maintain proper pars.

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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