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Room Attendant | Santa Barbara
Property Name
Bacara Resort & Spa
Job Title
Room Attendant | Santa Barbara
California-Santa Barbara/Ventura County
Company Name
Santa Barbara
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

Position Summary:

Cleans and supplies all assigned guest rooms or other guest areas according to

department procedures and standards to exceed guest satisfaction. Reports damage,

mechanical deficiencies, suspicious activities or theft.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

1. Cleans all areas of the property's guest rooms according to standards and

procedures. Assigned responsibilities typically include changing linens and

making beds, cleaning bathrooms, sweeping and dusting guest rooms, emptying

trash, maintaining cleanliness of balconies and terraces, cleaning and dusting

room furnishings as assigned.

2. Restocks guestroom amenities and literature as needed.

3. Maintains linen closet in a clean, neat and orderly manner. Assists with

restocking as assigned.

4. Responds to guest requests pertaining to room cleanliness, amenities and linen

to exceed guest satisfaction.

5. Immediately reports any noted repairs or maintenance of guestroom, public

areas, or back of the house areas.

6. Resolves guest complaints within scope of authority, otherwise refers the matter

to management. Notifies supervisor and/or Security of all unusual events,

circumstances, missing items, or alleged theft.

7. Notifies management of any problems resulting from guest complaints,

intoxication or disruptive behavior

8. Must wear non-slip, oil-resistant shoes. Follows all safety policies and

procedures. Reports potential safety issues to manager whenever observed and

takes immediate action to resolve in emergency situations. OSHA laws require

the use of Personal Protective Equipment (PPE) when performing work duties

that have the potential of risk to your health or safety. Team Members will be

trained in the proper use and care of assigned PPE if applicable. The hotel

provides the required PPE. Team Member has responsibility to report defective,

damaged or lost PPE or equipment that does not fit properly to their Manager.

Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program

and familiarizes self with current MSDS.

9. Reporting to work as scheduled (on time and on regular basis) is an essential

function of the job.

Other Responsibilities/Supportive Functions:

1. Retrieves, stocks, restocks and stores the housekeeping cart according to

prescribed housekeeping, safety and security procedures and regulations.

2. Returns any items found in guest rooms, hallways, or back of the house to the

Housekeeping department and logs appropriate information such as the date,

where it was found, description of the item, and the name of the person who

found it.

3. Cleans all corridors and service areas as assigned.

4. Notifies management of unsafe conditions, needed maintenance of any rooms or

equipment and any accidents.


This job description is not intended to be all-inclusive. Team Members may perform other related

duties as required to meet the ongoing needs of the organization. Management reserves the right to add,

modify, change or rescind work assignments and to make reasonable accommodations as needed.

Qualifications (relevant experience, education and training):

1. No formal education required.

2. Prior housekeeping experience in a hotel environment preferred.

3. Contacts sometimes contain confidential/sensitive information so requires ability

to use discretion. Must demonstrate positive attitude and professional

demeanor. Requires general communication and interpersonal skills and

commitment to a high level of guest satisfaction.

4. Requires ability to perform basic math skills such as addition, subtraction,

multiplication and division.

5. Ability to read and comprehend simple instructions, short correspondence and


6. Due to the cyclical nature of the hospitality industry, Team Members may be

required to work varying schedules to reflect the business needs of the hotel.

Work schedules will include working on holidays, weekends and alternate shifts.

7. Must complete training on proper disposal/handling of sharps, such as needles,

and follow proper procedures. Completes required training as scheduled.

8. Must maintain a clean and appearance and professional demeanor.

Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of the job the Team Member regularly stands and walks for

sustained periods of time. Works at a quick pace. The Team Member frequently grasps

objects. The Team Member regularly reaches by extending hand(s) and arm(s) in any

direction while performing the essential functions of the job. The Team Member

frequently stoops and crouches. The Team Member talks occasionally and frequently

needs to hear sounds or voices. Many aromas and smells are present in the guest

rooms and other hotel areas. Balance is frequently required to prevent falling when

walking, standing while moving or carrying furniture or equipment. The Team Member

frequently pushes and pulls furniture or equipment. Lifting is regularly required to move,

clean or prepare rooms. Exerts up to 50 pounds of force occasionally, and/or up to 20

pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

such as carts, furniture and linens. The Team Member is required to have visual acuity

to determine the accuracy, neatness, and thoroughness of the work assigned.

The Team Member is subject to environmental conditions found working both inside and

outside. The Team Member is occasionally subject to extreme heat and humidity found

in a laundry facility. The Team Member is subject to noise produced by vacuums,

industrial washers, dryers and other cleaning equipment. There is sufficient noise to

cause the Team Member to shout in order to be heard above the ambient noise level.

The Team Member is regularly exposed to vibration produced by a vacuum cleaner. The

Team Member is subject to hazards which includes proximity to moving mechanical

parts, electrical current, or exposure to cleaning chemicals. The Team Member is

occasionally subject to atmospheric condition such as fumes, odors, or dusts. The

Team Member is exposed to infectious diseases and blood borne pathogens.

Bacara Resort & Spa is an Equal Opportunity and E-Verify Employer.

(ref. 23851)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.